Anaikah Lerebours
Boca Raton,Florida
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Footwear Specialist | Apparel
PGA Tour Superstore
11.2022 - Current
- Prioritized helping customers over completing other routine tasks in store.
- Serviced multiple customers at once, multi-tasked, and enthusiastically handled special projects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Organized storage areas for easy access to inventory during peak hours, improving overall efficiency during rush periods.
- Organized store merchandise racks by size, style, and color to maintain a clean, visually appealing footwear display, resulting in increased foot traffic and customer engagement.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Received shipments, put away new merchandise, and maintained a clean, neat, and organized store based on merchandising to sell standards.
- Understood footwear thoroughly, saw and distinguished between material patterns and colors, and coordinated footwear with other clothing.
- Provided exceptional customer service, addressing concerns promptly and professionally, leading to repeat business.
Customer Service Specialist | Phone Receptionist | Loss Prevention Aid | Operations
Dick's Sporting Goods
03.2020 - 11.2022
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Updated account information to maintain customer records.
- Established trust with clients through clear communication, patience, and understanding of their unique challenges fully before offering solutions tailored to their needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained new personnel regarding company operations, policies, and services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Received and merchandise freight deliveries.
- Overcame language barriers when necessary by utilizing translation tools or coordinating assistance from multilingual colleagues.
- Cross-trained and provided backup support for organizational leadership.
- Achieved a high percent success rate in E-commerce orders which can exceed to 75 or more in a singular day.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Associate of Arts -
Palm Beach S
Skills
- Cash Handling
- Team Leadership
- Sales and Promotions
- Retail Metrics and Goals
- Inventory Management
- Customer Service
- Informed Product Selections
- Safety and Cleanliness Standards
- Merchandise Receiving and Handling
- Product Merchandising
- Register Opening and Closing
- Honest and Dependable
- Loss Prevention
- Product Knowledge
- Organization
- Creative Thinking
- Decision-Making
- Adaptable and Flexible
- Team Management
- Team Supervision
- Stock replenishment
- Item Ticketing and Pricing
- Inventory and Stocking
- Cash Drawer Management
- Store Policies and Procedures
- Ability to Lift 40 pounds
Certification
- Certified phlebotomy technician
- Certified patient care technician/assistant
- Certified medical administrative assistant
- Certified CPR/BLS provider
- Certified EKG technician
References
- Ronald Mondessir, (786) 355-0853
- Dan Gaulin, (716) 536-3191
- Mariana Velasco, (786) 512-1699
Volunteer Experience
- West Boca Medical Center
- The Veranda Club Independent and Assistant Living Senior Retirement Home
- Hydration Specialist for West Boca Raton Community High School
Languages
French
Professional Working
Haitian Creole
Full Professional
English
Full Professional
Timeline
Footwear Specialist | Apparel
PGA Tour Superstore
11.2022 - Current
Customer Service Specialist | Phone Receptionist | Loss Prevention Aid | Operations
Dick's Sporting Goods
03.2020 - 11.2022
Associate of Arts -
Palm Beach S