Microsoft Office Suite
Hi, I’m
Anaira Vo
Executive Assistant
Orlando,United States
Overview
13
years of professional experience
2
Languages
Summary
Detail-oriented and driven Executive Administrative Assistant with 12+ years of experience in healthcare administration. Expert in problem-solving and managing daily office functions. Uniquely qualified to handle VIP visitors and guests. Committed to delivering exceptional support and contributing to organizational success.
Strengths
- Facilitating effective collaboration and relationship building between senior managers and diverse departments by leveraging strong interpersonal and professional communication skills.
- Adept at creating a positive and welcoming onboarding experience.
- Highly skilled at managing complex schedules, prioritizing tasks, and coordinating travel arrangements.
- Capacity for rapid skill development and adaptation.
- Strong proficiency with all types of computers, phones and office equipment.
Skills
Experienced working independently and self motivated
Meticulous attention to detail and innovative problem-solving
Proficient in Microsoft Office Suite and various project management tools
Documentation and reporting
Elite customer service
Adaptable to changing work schedules
Highly efficient in prioritizing tasks and allocating resources to meet deadlines and deliverables
Strong written and verbal communication skills
HIPAA compliant and ability to handle confidential information with discretion
A positive, proactive approach, and a solution-oriented mindset
Software
Google Workspace
SharePoint
DocuSign
Trello
Asana
QuickBooks
Work History
ZOLL
Patient Services Representative
03.2021 - Current
Job overview
- Provide patient and or caregiver education on how to use and operate LifeVest.
- Establish communication with patients' nurse, caregiver, and family to schedule services.
- Program LifeVest according to prescribing physician's orders.
- Deliver re-education for patient understanding and satisfaction of LifeVest.
- Increased customer satisfaction by resolving issues.
- Serve as patient liaison for troubleshooting with aid of technical support.
- Review with patient, and have patient sign, all necessary paperwork applicable to service provided.
- Use coordination and planning skills to achieve results according to schedule.
- Manage device and garment inventory.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Provided service and education to over 400 patients .
Conquest Research
Patient Recruitment Specialist
01.2023 - 08.2024
Job overview
- Responsible for identifying, pre-screening, and scheduling appointments for potential participants for enrolling clinical research trials.
- Educated potential participants about benefits and risks associated with participating in specific clinical trials or studies while addressing any concerns or questions they may have had.
- Worked closely with regulatory agencies to ensure compliance with all relevant guidelines and protocols during patient recruitment process.
- Collaborated with medical staff to ensure seamless patient integration into clinical trials and studies.
- Coordinated logistics for initial consultations, ensuring smooth transition for potential study participants into enrollment process.
- Monitored progress of enrolled patients throughout their participation in clinical trials or studies, providing updates to relevant parties as needed.
- Optimized database management, ensuring accurate tracking of patient information and enrollment statuses.
- Provided ongoing support to enrolled patients throughout course of their participation in clinical trials or studies.
- Implemented data-driven recruitment tactics based on analysis of previous campaigns'' performance metrics.
- Managed 50+ patient calls per day.
Barro Flora - Vo Biz, LLC
Small Business Owner
08.2020 - 01.2024
Job overview
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Advertised products and promoted business via social media to generate leads and maximize brand identity.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Participated in business events and trade shows to promote products and network with business owners and prospective clients.
Orlando Health
Referral Coordinator
3 2021 - 3 2022
Job overview
- Managed prior authorization work queue for 6 mid-level providers.
- Called primary care providers and insurance companies to get pre-certification and other benefits information on behalf of patients.
- Verified eligibility and compliance with authorization requirements for service providers.
- Trained new onboard staff on referral and intake process.
- Created and maintained spreadsheets detailing medical procedures and insurance denials and approvals.
- Tracked referral submission during facilitation of prior authorization issuance.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
Orlando Health
Senior Scheduling Coordinator
11.2017 - 03.2021
Job overview
- Responsible for maintenance of appropriate departmental schedules.
- Provide feedback to manager for human resources functions such as hiring, coaching, and counseling.
- Managed over 50 patient calls per day.
- Assist in training or mentoring of all team members.
- Efficiently and accurately gather and input patient demographic information, insurance verification and authorization.
- Input and distribute charge management process on daily basis.
- Providing exemplary customer service with patient first philosophy.
- Consistently review schedules daily and communicate all changes to appropriate staff.
- Maintain reasonably regular, punctual attendance consistent with Orlando Health policies, ADA, FMLA and other federal, state and local standards.
- Maintain compliance with all Orlando Health policies and procedures.
Enclave Assisted Living
Assisted Living Administrator
3 2017 - 7 2017
Job overview
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Organized and facilitated monthly department head meetings, discussing current census, admissions and discharges and residents' Medicaid applications.
- Direct day-to-day administrative and operational functions for 8-bed facility, providing guidance and leadership to over 4 employees.
Orlando Health
Patient Registration/Scheduling/Charge Specialist
6 2015 - 3 2017
Job overview
- Effective pre-registration, registration and scheduling of multiple patient appointments.
- Efficiently and accurately gather and input patient/guarantor demographic and financial information in appropriate hospital systems.
- Contact appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
- Accurately communicate all procedure pertinent information to patients.
- Managed over 50 customer calls per day while also providing exemplary customer service for patients in person.
- Assist clinical and business staff to ensure effective and efficient patient management including transfer of patients from both outside and sister facilities.
- Regularly communicate with patients and clinical departments regarding registration and scheduling issues.
- Responsible for entry of patient charges.
- Proactive in problem resolution.
Timeline
Patient Recruitment Specialist
Conquest Research
01.2023 - 08.2024
Patient Services Representative
ZOLL
03.2021 - Current
Small Business Owner
Barro Flora - Vo Biz, LLC
08.2020 - 01.2024
Senior Scheduling Coordinator
Orlando Health
11.2017 - 03.2021
University of South Florida
Bachelor of Arts from Gerontology
06.2007 - 08.2011
Referral Coordinator
Orlando Health
3 2021 - 3 2022
Assisted Living Administrator
Enclave Assisted Living
3 2017 - 7 2017
Patient Registration/Scheduling/Charge Specialist
Orlando Health
6 2015 - 3 2017
Education
University of South FloridaTampa, FL
Bachelor of Arts from Gerontology
06.2007 - 08.2011
Languages
English
Native or Bilingual
Spanish
Native or Bilingual