Hi, I’m
Ana Iris Muniz
BENNETT,COLORADO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry- position. Ready to help team achieve company goals.
Overview
7
years of professional experience
Work History
H&r Block
Tax Preparer
01.2021 - 03.2021
Taco Bell
Cashier
08.2019 - 02.2020
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Teleperformance
Costumer Service Representative
07.2014 - 09.2018
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Education
SNTEMexico
No Degree
Skills
- Customer Service
- Customer Support
- Data Entry
- Customer Satisfaction
- Written and oral communication
- Call Center Customer Service
- Empathy Display
- Complaint resolution
- Payment Processing
- Keyboarding
- Language Fluency
- Resolving issues
- Customer communications
- Call Control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tax Preparer
H&r Block
01.2021 - 03.2021
Cashier
Taco Bell
08.2019 - 02.2020
Costumer Service Representative
Teleperformance
07.2014 - 09.2018
SNTE
No Degree
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