Anais Amezcua
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
21
21
years of professional experience
Work History
Food Server
Outback Steakhouse
Las Vegas, Nevada
07.2021 - Current
- Delivered exceptional customer service in high-paced dining environment, enhancing guest experience.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Processed customer orders with accuracy and efficiency, ensuring timely service.
- Assisted guests with menu selections and dietary preferences.
- Ensured cleanliness of tables and dining areas throughout shifts, promoting a welcoming atmosphere.
- Managed cash transactions and balanced cash registers at end of shifts.
- Trained new servers on restaurant policies and service procedures.
Cashier / Cook
Wingstop
05.2009 - 10.2022
- Managed cash register, ensuring accurate handling of cash and credit transactions.
- Processed customer transactions using point-of-sale system efficiently.
- Promoted special offers and upselling techniques to enhance customer experience.
- Ensured cleanliness and organization of dining and service areas, enhancing customer satisfaction.
- Handled customer complaints effectively, providing satisfactory resolutions.
- Collaborated with team members for timely food preparation and delivery, improving service efficiency.
- Collaborated with team members to ensure prompt food preparation and delivery.
- Monitored inventory levels and communicated restock needs to management.
- Monitored inventory levels and communicated restock needs to management, supporting uninterrupted service.
Food Server
Gardunos Restaurants
Las Vegas, Nv
01.2015 - 07.2015
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Accurately processed customer orders, contributing to smooth service flow and positive dining experience.
- Served food and beverages in accordance with restaurant standards.
- Collaborated with kitchen staff to ensure timely food delivery.
- Coordinated with kitchen staff to ensure prompt food delivery, improving overall service efficiency.
Team Leader
Jack in the Box
Las Vegas, Nv
06.2005 - 01.2015
- Led team in daily operations and ensured compliance with safety standards.
- Trained new employees in customer service techniques and food preparation to ensure quality standards.
- Implemented training programs to improve staff skills and teamwork dynamics.
- Trained new employees on customer service techniques and food preparation processes.
- Resolved customer complaints to maintain high satisfaction levels and foster loyalty.
- Resolved customer complaints efficiently to enhance overall satisfaction.
- Collaborated with management on operational improvements and staff development to enhance team effectiveness.
Education
High School -
Las Vegas High School
Las VegasSkills
- Point of sale
- Order processing
- Menu knowledge
- Customer engagement
- Upselling techniques
- Health regulations
- Attention to detail
- Team collaboration
- Staff training
- Problem solving
- Conflict resolution
- Effective communication
References
Personal references are available on request
Timeline
Food Server
Outback Steakhouse
07.2021 - Current
Food Server
Gardunos Restaurants
01.2015 - 07.2015
Cashier / Cook
Wingstop
05.2009 - 10.2022
Team Leader
Jack in the Box
06.2005 - 01.2015
High School -
Las Vegas High School