Anais Cabrera
Houston,United States
Summary
Customer Centric Service Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhanced customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build excellent customer loyalty. With over 9 years of expertise in digital advertising, brand strategy, and SEO optimization, leveraging advanced analytics to enhance customer engagement and optimize ROI. Passionate about developing forward-thinking strategies that position brands as market leaders, consistently driving brand growth and innovation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bilingual Translator
ECDC
03.2024 - Current
- Translated documents from spanish to english.
- Researched cultural etiquette and
- Supported clients with non-native language inquiries.
- Provided verbal summaries of non-English documents for immediate use.
Marketing Director
Genesis Beauty Aesthetics
02.2022 - 01.2024
- Direct marketing strategies, boosting brand awareness and customer engagement measurably
- Partnered with Botox experts for improved client skin outcomes.
- Delivered exceptional service, resulting in increased customer satisfaction.
Leasing Professional
Greystar
04.2020 - 03.2021
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Invited prospects to fill out application upon completion of property tour.
- Kept meticulous records of correspondence between management and tenants.
- Coordinated numerous projects and tasks.
- Implemented strategies that boosted client engagement and retention.
Marketing Director
Good ol' Boys Equipment
01.2017 - 01.2021
- Implement data-driven campaigns, analyze market trends, and optimize ROI for Good ol' Boys Equipment
- Revolutionize digital marketing approaches, leveraging emerging technologies to enhance customer engagement
- Conduct in-depth market research and competitor analysis to inform strategic decisions
- Utilize advanced analytics tools to track campaign performance and identify growth opportunities
- Anticipate industry trends and consumer behavior shifts, shaping long-term marketing vision to keep Good ol' Boys Equipment at the forefront of the industry
- Drive brand awareness and revenue growth through data-driven campaigns, continuously optimizing ROI and measuring campaign performance
- Enhanced functionality and performance of web platforms through development efforts.
- SEO
General Manager
Brewskis Pub and Patio
01.2012 - 01.2019
- Led a team of 20, increasing customer satisfaction through enhanced service quality
- Managed daily operations, resulting in a 20% rise in revenue year-over-year
- Implemented cost-saving measures, reducing expenses by 8% annually
- Developed staff training programs, improving employee retention rates
- Resolved customer complaints efficiently, boosting repeat business
- Led operations, optimized staffing, and enhanced customer experience, resulting in substantial revenue growth and improved patron satisfaction scores
- Implemented new inventory management system, streamlined ordering processes, and introduced creative menu offerings, driving efficiency and attracting new clientele
- Fostered a positive team culture, mentored staff, and coordinated seamless communication between front and back of house, enhancing overall service quality
- Managed financial operations, including budgeting, cost control, and profit analysis, ensuring compliance with regulations and maximizing profitability
- Spearheaded venue renovations and marketing initiatives, positioning Brewskis as a premier local entertainment destination and community gathering spot
Education
Bachelors Degree - Business Management
University of Houston
Houston, TX01.2015
Associate of Arts - Criminal Justice, Communications
Lonestar Community College
Houston, TX01.2009
Skills
- Quickbooks
- Excel
- Adobe Acrobat
- Microsoft Word
- Powerpoint
- Website building
- SEO Optimization
- CRM
- Social Media Management
- Yardi
- Digital Advertising
- Content Creation
- Google Analytics
- Website Design
- Customer Engagement
- Networking
- Mobile Marketing
- E-commerce Strategy
- Graphic Design
- Web Analytics
- Video Production
- Creative Writing
- Content Strategy
- Email Campaigns
- Audience Targeting
- Business Development
- Customer Insights
- Adobe
- Email Blasting
- Customer Service
- Social media Strategist
- Product management
- Event Coordination
- Project Management
- Inventory
- Schedule Making
- Delegating
- Event flyer designer
- Product Launch
- Creative Campaigns
- Customer Retention
- Brand Awareness
- Trend Analysis
- CRM Software
- Analytics Reporting
- Customer Loyalty
- Sales Optimization
- Team Collaboration
- Event Planning
- Content Marketing
- Strategic Advertising
- Ordering
- Translation verification
- Business operations
- Live interpretations
- Client services
- Verbal and written communication
- Proofreading skills
- Records review
- Business correspondence management
- Professional telephone demeanor
- Complaint handling
- Paperwork processing
- Quality control
- Negotiation strategies
Certification
Food handlers
TABC
CPR
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Bilingual Translator
ECDC
03.2024 - Current
Marketing Director
Genesis Beauty Aesthetics
02.2022 - 01.2024
Leasing Professional
Greystar
04.2020 - 03.2021
Marketing Director
Good ol' Boys Equipment
01.2017 - 01.2021
General Manager
Brewskis Pub and Patio
01.2012 - 01.2019
Bachelors Degree - Business Management
University of Houston
Associate of Arts - Criminal Justice, Communications
Lonestar Community College
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