Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
ANAIS CEDENO

ANAIS CEDENO

Fort Lauderdale,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.


Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service / Bank Teller

Wells Fargo Bank
Fort Lauderdale, Florida
04.2017 - 04.2020


  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Assist numerous customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education
  • Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and issued cashier’s checks and money orders
  • Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance
  • Assisted clients with various questions and concerns related to their accounts and bank products
  • Helped customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages
  • Assisted managers at bank branch with balancing cash boxes, ATM machine and items in the bank vault as necessary
  • Adhere to strict opening and closing procedures to protect both employees and assets at the bank.

Customer Service/Server

Seminole Hard Rock Hotel & Casino
Hollywood, Florida
01.2015 - 04.2017
  • Greeted customers in a timely fashion while quicker determining their needs
  • Server bringing enthusiasm, dedication and an exceptional work ethic
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Provide excellent service to all guests while taking and serving beverage orders
  • Handle all financial transactions accurately
  • Effectively market the venue during shift
  • Provide timely beverage service in a friendly and courteous manner
  • Constantly look for service opportunities and increase revenue with up-selling techniques
  • Anticipate guests needs and respond appropriately with a sense of urgency
  • Work in concert venue, high volume, fast peace, hold up to 5,000 people at capacity, serve as many people as possible

Sales Representative

Varela Imports Inc
Miami, Florida
06.2010 - 04.2016
  • Greeted customers in a timely fashion while quicker determining their needs
  • Increased sales by offering advice on purchases and promoting additional products.
  • Recommended merchandise to customers based on their needs and preferences
  • Maintained knowledge of current sales and promotions
  • Priority helping customers over completing other routine task

Brand Ambassador

Havas Street
Miami, FL
01.2008 - 02.2010
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Contributed to social media content documenting brand's impact in on market.
  • Executed brand activations to standards and with professionalism.

Education

High School Diploma - Accounting And Finance

Isabel Herrera Obaldia High School
Panama City, Panama
11.1998

Skills

  • Fast Learner
  • Conflict and Complaint Resolution
  • Team Player
  • Capable of remaining positive in difficult situations
  • Adaptability
  • Ability to work under pressure
  • Effective time management
  • Ability to Multitask
  • Active listener and strong attention to detail
  • Solid computer skills, proficient Microsoft Office

Certification

  • Customer Service Certification Course, [Udemy] - [August 2022]

Languages

Spanish
Native or Bilingual
English
Full Professional

References

Michael Biggins From Horizon Therapeutics

954-393-6067 mbbiggins0410@gmail.com



Timeline

Customer Service / Bank Teller

Wells Fargo Bank
04.2017 - 04.2020

Customer Service/Server

Seminole Hard Rock Hotel & Casino
01.2015 - 04.2017

Sales Representative

Varela Imports Inc
06.2010 - 04.2016

Brand Ambassador

Havas Street
01.2008 - 02.2010

High School Diploma - Accounting And Finance

Isabel Herrera Obaldia High School

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