Anais Dalton
Indio,CA
Summary
Adept at motivational interviewing and behavioral modification, I leveraged these skills at United Health Group-RVO Health to develop successful tobacco cessation strategies, enhancing client success rates. My expertise in empathy development and a proven track record in fraud investigation highlight my multifaceted approach to problem-solving and commitment to excellence.
Overview
49
49
years of professional experience
Work History
Tobacco Quit Coach
United Health Group-RVO Health
Seattle, WA
08.2007 - 01.2025
- Counseled clients physical, mental factors impacting personal success.
- Attended continuing education courses related to tobacco cessation in order stay up-to-date on best practices.
- Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
- Maintained records of all client interactions including intake forms, assessments results, notes from counseling sessions or other relevant information.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
Assistant Manager
Money Tree
Renton , WA
03.2005 - 03.2007
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
Loss Prevention Officer
Shadow Ridge Vacation Rentals
Palm Desert, CA
12.2003 - 09.2004
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
- Maintained a safe and secure environment for customers and employees.
- Collaborated with law enforcement agencies during investigations and provided evidence as required.
- Completed security forms to document losses of property or personal injury.
Auto Theft & Fire Investigtor
Progressive
Bellevue, WA
01.2000 - 10.2003
- Participated in trial preparation activities such as testifying as an expert witness in court proceedings concerning arson cases.
- Assisted law enforcement personnel in gathering information related to criminal activity associated with fires.
- Monitored trends in arson activity within a given region or jurisdiction.
Senior Fraud Investigator
KeyBank
Seattle, WA
06.1992 - 01.2000
- Tracked progress on open cases by regularly updating case files with latest information.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Connected patterns for underlying account associations to discover undetected fraud.
- Maintained up-to-date knowledge of relevant statutes, case law, industry trends, and emerging technologies.
- Participated in the development of fraud risk management policies and procedures, ensuring comprehensive coverage.
- Interviewed witnesses and persons of interest to gather statements for use in criminal investigations.
- Identified opportunities for process improvement in order to reduce losses due to fraud.
Electronic Fraud Investigator
Wells Fargo Bank, N.A.
San Francisco, California
03.1980 - 06.1992
- Monitored chargeback rates and developed strategies to minimize financial losses due to fraud.
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
- Utilized statistical analysis to identify fraud risk factors and recommend preventive measures.
- Reviewed customer accounts for evidence of fraudulent activity.
- Tracked chargeback activity to identify best practices for determining fraud.
Cashier
Sears and Robuck
Indio, CA
07.1976 - 08.1978
- Welcomed customers, offering assistance to help find store items.
- Answered customer questions and provided store information.
- Counted and balanced cashier drawers.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
Coachella Valley High School
Thermal, CA06-1977
Skills
- Motivational interviewing
- Empathy development
- Behavioral modification
- Relapse prevention
- Multicultural sensitivity
Timeline
Tobacco Quit Coach
United Health Group-RVO Health
08.2007 - 01.2025
Assistant Manager
Money Tree
03.2005 - 03.2007
Loss Prevention Officer
Shadow Ridge Vacation Rentals
12.2003 - 09.2004
Auto Theft & Fire Investigtor
Progressive
01.2000 - 10.2003
Senior Fraud Investigator
KeyBank
06.1992 - 01.2000
Electronic Fraud Investigator
Wells Fargo Bank, N.A.
03.1980 - 06.1992
Cashier
Sears and Robuck
07.1976 - 08.1978
High School Diploma -
Coachella Valley High School
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