ANAIS DELGADO
East Wenatchee,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Current Care Coordinator
Cascade Veterinary Clinic
Wenatchee, WA
09.2023 - Current
- Maintained accurate client records in accordance with agency policies and procedures.
- Provided case management services to ensure the delivery of quality care.
- Responded to customer inquiries, complaints and requests in a timely manner.
- Ensured compliance with company policies and procedures when interacting with customers.
- Performed administrative duties such as data entry, filing and document preparation.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated customer accounts, addresses and contact information within call management databases.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with other departments to ensure excellent customer experience.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Utilized various software applications to log customer information and issue resolution.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided quality customer service via telephone, email and chat.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer complaints quickly and efficiently.
- Took special orders in person and over telephone, generating additional revenue every month.
- Strengthened customer retention by offering discount options.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Completed day-to-day duties accurately and efficiently.
Receptionist at a Veterinary Clinic
Adams Veterinary Clinic
Miami, FL
05.2023 - 08.2023
- Handled routine responses to telephone and email inquiries on behalf of the school director
- Developed presentations, reports and minutes of meetings for department.
- Mailed letters, sent emails and memos regarding important announcements and events.
- Restocked classrooms with necessary items, including tissues, cleaning products and paper to promote healthy environment conducive to learning
- Planned and organized class parties, awards and field trips.
- Maintained accident and incident reports, sign-in/out sheets and attendance records.
- Participated in professional development and training to boost skills.
- Maintained financial files and documentation while upholding company data security protocols.
- Resolved billing problems using successful communication with involved parties.
- Managed company-wide monthly billing and delegated tasks to support completion.
- Managed files storage, including retaining records of canceled checks and customer signatures.
- Documented and tracked treatment activities.
- Generated and sent invoices, reminders and notices to customers and third parties.
- Organized, opened and filed incoming mail.
- Tracked department financial data using AvaMark.
- Handled payments and refunds.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Processed and sent invoices, adjustments and credit memos to customers.
Directors Assistant
PLA Private School
Miami, FL
08.2022 - 05.2023
- Printed and distributed daily scripts and call sheets.
- Collected and analyzed data for institutional research.
- Managed school resources to improve student achievement rates.
- Enforced school rules for attendance, discipline and honesty.
- Conferred with parents and staff to discuss educational activities, policies and student behavior or learning problems.
- Facilitated staff meetings to convey policy changes and hear employee input.
- Oversaw day-to-day work of classroom teachers, administrative staff and school personnel to expertly serve students' needs and meet district and state standards.
- Monitored and evaluated performance of school employees.
- Cultivated positive relationships with parents and staff to facilitate school operations and student success.
- Determined allocations of funds for classroom supplies and materials, authorizing purchases.
- Prepared drafts of course schedules and descriptions to estimate staffing and facility requirements.
Education
Bachelor of Science (B.S - Medicine
Universidad De Ciencias Medicas De La Habana
01.2019
Skills
- Payment posting
- Monthly billing management
- Statement processing
- Correspondence
- Account reconciliations
- Activity management
- Customer Service
- Attention to Detail
- Filling Prescriptions
- Relationship Building
- Record Request Management
- Documenting Medical Histories
- Verbal and Written Communication
- Trained in AvaMark, Microsoft Office, etc
- Over-the-Counter Product Sales
- Medication Dispensing
- Chart Updating
- Telephone Management
- Client Relations
- Appointment Scheduling
- Customer Interaction
- Veterinary Medical Records Software
- Appointment Setting
- Effective Multitasking
- Teamwork and Collaboration
- Medical Recordkeeping
- Payment Processing
- Medical Terminology
- Medical Terminology Understanding
- Documentation
- Database Coordination
- Scheduling
- Customer Support
- Strong Interpersonal Skills
- Fluent in Spanish
- Computer Skills
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Current Care Coordinator
Cascade Veterinary Clinic
09.2023 - Current
Receptionist at a Veterinary Clinic
Adams Veterinary Clinic
05.2023 - 08.2023
Directors Assistant
PLA Private School
08.2022 - 05.2023
Bachelor of Science (B.S - Medicine
Universidad De Ciencias Medicas De La Habana
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