Anais Ehrhart
Roseville,CA
Summary
Enthusiastic and detail-oriented individual, currently employed as a Patient Service Representative, seeking career growth opportunities in a challenging healthcare administrative role where my qualifications and experience can be utilized to drive operational excellence and achieve organizational goals. Skilled in collaborating with healthcare professionals to deliver exceptional and innovative patient care. Adept at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Sutter Roseville Orthopedics
10.2021 - Current
- Acted as first point of contact for patients entering medical facility. Enthusiastically greeted and checked in 100-200 patients per day, verifying their demographic and insurance information, and collection of co-payments.
- Within one year of joining care center, was promoted to Referral Coordinator. Managed analysis of 30 to 50 routine and urgent referrals daily. With careful chart review, triaged these referrals to most suitable physicians based on their specific scope of practice. This responsibility demanded a keen eye for detail and thorough understanding of department protocols and ICD 10 diagnosis codes to ensure that patients received timely and appropriate care.
- Familiarized self with various insurance plans and SMF payor list in order to effectively process referrals and keep patient information up to date.
- Efficaciously scheduled and managed 9 physician’s calendars with patient appointments according to each individual physician’s preferences.
- Mastered navigation of EPIC (EHR), eCare NEXT, and Cisco Finesse operating systems. Selected and served as EPIC mentor to keep department staff informed of monthly EHR updates and customizations.
- Answered 30-60 phone calls per day, communicated with patients in clear and empathetic fashion in order to alleviate confusion and expedite processes. Interpreted patient questions and concerns and documented necessary information in order to triage to appropriate party.
- Adhered to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of PHI while delivering optimal patient care.
- Member of Experience of Work (EOW) team, who works closely with colleagues in promoting employee recognition and fostering a healthy workplace atmosphere. Evaluated internal processes and developed streamlined workflows to enhance performance and boost employee engagement.
- Initiated continuation of care referrals for established patients by communicating with referring providers in a timely manner.
Intake Coordinator
Elite Health Care
09.2020 - 10.2021
- Received, evaluated, and coordinated patient referrals through Allscripts & NaviHealth. Reviewed current diagnoses, patient medical history, and insurance information to determine eligibility.
- Entered referrals into appropriate system. Confidently learned and navigated Data Soft Logic program.
- Completed intake process on a regular weekly basis. Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Administrative duties such as answering incoming calls, placing outgoing calls, email communications, maintaining staff and patient records
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Interacted with insurance providers to obtain necessary documentation to complete registration.
- Coordinated with referral sources, physicians and associated staff to check documentation for proper signatures to stay Medicare compliant.
Afterschool Teacher
STAR Education
09.2018 - 08.2020
- Lead Science Teacher and NOVA Program Teacher, prepared and implemented curriculum. Directed educational activities for groups of up to 30 students.
- Promoted physical, mental, and social development by implementing classroom games and outdoor recreational activities.
- Oversaw students from K-6th grade, served as emotional consultant and role model, provided positive redirection regarding behavior.
- Followed California State Community Care Licensing policies by maintaining classroom appearance, standards of cleanliness, and serving proper nutritional snack portions.
- Developed and deepened relationships with students, family members, and faculty to promote optimal student learning environments.
Education
Bachelor of Science - Health Education
California State University - Chico
08.2018
Skills
- Adaptability
- Leadership
- Quality Assurance
- Fluent in English & French
- EPIC, Visage & eCare NEXT
- Microsoft & Google Office
- Self Starter
- Helpful & Service Oriented
Certificates
Pediatric Plus - CPR, AED, & First Aid for Children & Infants MEDIC First Aid, 10/2018
Child Abuse Mandated Reporter CDSS, 11/2018
Timeline
Patient Service Representative
Sutter Roseville Orthopedics
10.2021 - Current
Intake Coordinator
Elite Health Care
09.2020 - 10.2021
Afterschool Teacher
STAR Education
09.2018 - 08.2020
Bachelor of Science - Health Education
California State University - Chico
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