Anais Escobar

• Maintained confidentiality of patient data and condition to safeguard health information.
• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Worked with patients to schedule tests and procedures.
• Provided complete patient assessments and communicated with patients to understand medical histories.
• Educated patients by explaining preparation instructions for upcoming procedures and tests.
• Aided in development and betterment of patient management and workflow processes.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Delivered excellent patient experiences and direct care.
• Worked closely with patients to deliver excellent and direct individualized patient care.
• Verified patient insurance eligibility and entered patient information into system.
• Answered incoming calls, scheduled appointments and filed medical records.
• Provided excellent customer service to patients and medical staff.
• Facilitated communication between patients and various departments and staff.
• Responded to inquiries by directing calls to appropriate personnel.

• Explained upcoming treatment preparation, instructions, and other facts to patients.
• Worked with patients to schedule tests and procedures.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.

• Financially screen uninsured patients.
• Verify patient’s insurance via on-line or by phone.
• Obtain documentation needed to complete an “Uninsured Care Application”.
• Income screening on pregnant women to determine PE (Presumptive Eligibility); complete PE application on-line.
• Complete an on-line PE (Presumptive Eligibility) application for qualified children.
• Schedule an appointment with an out-stationed Medicaid worker for patients who are eligible for Medicaid.
• Issue a “Sliding Fee” rating card to patients that have completed an “Uninsured Care Application” that do not qualify for Medicaid benefits based on their family size and income and /or not a US citizen, or brought in a letter of denial from Medicaid.
• Manage “Medicaid Pending” accounts and bill once Medicaid number has been sent via

mail or by checking the NJMMIS on-line database.

• Call Medicaid office to report the birth of a child if the parents have not done so.
• File/purge applications.
• Review and Follow-up with applications that are not complete.
• Answer phone calls.
• Contact Medicaid offices to verified status of an application.
• Contact PE office to obtain an emergency temporary Medicaid number on a PE filed

applicants that require an emergency medication.

• Keep staff inform on any updates with Medicaid/NJFamilycare.
• Train all new staff members.
• Evaluate all Financial Screening applications.
• Performs all duties as assigned.

Marketing

Sales Management

Data Analysis

Customer Service Excellent

Project Management

• Worked to build relationships with customers and built potential for additional sales.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Listened to clients and introduced solutions to satisfy business and personal needs.
• Improved customer service and telecommunication skills to build lasting relationships.

Customer Service & quality assistance

Organization

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Confidential reports

Communication skills

Sales management

Marketing

Prepared individual tax return

Performed consolidation

Conducted research & planning on tax issues

Address tax laws

IRS errors

Tax return amendments

E-filing

Ensure client satisfaction

Notary Service

Completion of Immigrtion Forms

Customer Service