Anais Frias
Johnston,RI
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
TD Bank
10.2022 - Current
- Assist in recruiting, hiring and training team members.
- Coach associates in product specifications, sales incentives, and selling techniques.
- Conduct regular performance evaluations of team members while providing constructive feedback.
- Deliver consistent sales growth by identifying opportunities for promotions and cross-selling products.
- Make quality referrals to appropriate partners.
- Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provide support to store manager in budgeting processes, helping maintain financial stability for the business.
- Provide weekly work schedules to employees to accommodate business demands and vacation requests.
- Walk through store areas to identify and proactively resolve issues negatively impacting operations.
Assistant Branch Manager
Coastal 1
05.2022 - 09.2022
- Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
- Developed sales strategy to meet established sales objectives.
- Engaged employees in business processes with positive motivational techniques.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Supervised team of 3 branch employees and made recommendations regarding performance evaluations.
Advanced Client Specialist
Bank of America
02.2017 - 05.2022
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Managed multiple accounts simultaneously, prioritizing tasks effectively to meet deadlines and achieve goals.
- Organized various events to strengthen relationships between the organization and its clientele base, boosting brand loyalty and retention rates among customers.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Provided suggestions for process, application or documentation improvement.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
TST Milieu Counselor
Family Service Of RI
06.2015 - 02.2017
- Assisted clients in identifying triggers and developing healthy responses to reduce instances of crisis situations.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Developed culturally-sensitive interventions, adapting approaches to address diverse client backgrounds and needs effectively.
- Empowered clients through goal setting exercises, supporting them in envisioning achievable milestones towards mental health recovery.
- Listened to clients' concerns and provided encouragement and support.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Supervised meetings with family members to help create support system for clients.
Education
Associates Degree: General Studies -
Community College of Rhode Island
Skills
- Ability to work and get along with others
- Positive attitude
- Team player
- Bi-lingual fluent in English and Spanish
- Creativity with training materials based on data and research
- Conduct employee surveys and interviews
- Experienced in social networks for marketing
- Licensed Life Insurance Agent
- Management and supervisory experience
- Notary
- Proven ability to build strong customer relationships
- Outstanding customer service skills
- Well-organized, self-motivated individual with ability to rapidly learn new tasks
- Work as good or even better under pressure or fast environment
References
Upon request
Timeline
Assistant Store Manager
TD Bank
10.2022 - Current
Assistant Branch Manager
Coastal 1
05.2022 - 09.2022
Advanced Client Specialist
Bank of America
02.2017 - 05.2022
TST Milieu Counselor
Family Service Of RI
06.2015 - 02.2017
Associates Degree: General Studies -
Community College of Rhode Island