Anais Garcia
Ivanhoe,California (CA)
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Build A Bear Workshop Inc
11.2013 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Beauty Advisor
Sephora Inside JCPenney
10.2016 - 11.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Education
Undergraduate Certificate - Medical Billing And Coding
DeVry University
Downers Grove, IL06.2023
High School Diploma -
Golden West High School
Visalia, CA06.2011
Skills
- Coordinate Events
- Employee Performance Evaluations
- Merchandising
- Business Administration
- Financial Management
- Talent Recruitment and Development
- Time Management
- Financial Forecasting
- Communication
- Sales and Marketing
Certification
- Certified Medical billing and Coding
Languages
Spanish
Native or Bilingual
Timeline
Beauty Advisor
Sephora Inside JCPenney
10.2016 - 11.2019
Assistant Manager
Build A Bear Workshop Inc
11.2013 - Current
Undergraduate Certificate - Medical Billing And Coding
DeVry University
High School Diploma -
Golden West High School