Anais Gomez
Santa Fe Springs,Ca
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Part-Time Dispatch/ Customer Service Supervisor
United Parcel Service
11.2016 - Current
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Created customer support strategies to increase customer retention.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Associate
Finish Line
10.2015 - 10.2016
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Completed transactions, exchanges and returns to support payment processing.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Team Member
Baskin Robbins
06.2015 - 09.2015
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Forever 21
10.2014 - 01.2015
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed efficient cash register operations.
Education
Currently Attending - Communications And Education
Cerritos College
Cerritos, Ca05.2025
Diploma -
Bishop Amat Memorial High School
La Puente, Ca01.2014
Skills
- Training and mentoring
- Relationship Building
- Call Monitoring
- Service Delivery Optimization
- Administration and Operations
- Customer Relations
- Work Prioritization
- Operations Management
- Performance Management
- Office Management
- Phone and Email Etiquette
- Microsoft Teams
Affiliations
- Honor Society 3.86 GPA
- Phi Theta Kappa
Projects
- AMG Photography LLC- Small Business: I am the founder of AMG Photography LLC, established in 2020.
- Catalina’s Gift- Non Profit : I volunteer year round with Catalina’s Gift a non profit that provides strength and support to the parents/caretakers of newly diagnosed children with cancer.
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Part-Time Dispatch/ Customer Service Supervisor
United Parcel Service
11.2016 - Current
Sales Associate
Finish Line
10.2015 - 10.2016
Team Member
Baskin Robbins
06.2015 - 09.2015
Sales Associate
Forever 21
10.2014 - 01.2015
Currently Attending - Communications And Education
Cerritos College
Diploma -
Bishop Amat Memorial High School