ANAIS GUERRERO
College Park,GA
Summary
Dynamic and results-oriented bilingual customer service professional with a proven ability to resolve issues efficiently and enhance client satisfaction through effective communication. Possesses a strong track record of problem-solving in fast-paced environments and adeptly manages customer inquiries with expertise and precision. Committed to fostering teamwork and adapting seamlessly to evolving needs, ensuring high standards of service delivery. Dependable and flexible, consistently contributing to smooth operations and positive customer experiences.
Overview
4
4
years of professional experience
Work History
Crew Member / Cashier
Chipotle
05.2021 - 01.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Sales Associate / Customer Representative
DDs Discount
02.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
Package Handler / Warehouse Associate
FedEx Ground
01.2023 - 07.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
Warehouse Associate / Seasonal
Stitch Fix
10.2024 - 04.2025
- Updated inventory and production information using warehouse management systems and scanner guns.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
XL Warehouse Associate
Amazon
04.2025 - Current
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
Education
Diploma -
Pebblebrook Highschool
Mableton, GA05-2025
Skills
- Fluent bilingualism
- Customer satisfaction measurement
- Active listening
- Spanish translation
- Critical thinking
- Customer relations
- Conflict resolution
- Attentive customer service
- Document translation
Languages
Spanish
Native or Bilingual
Timeline
XL Warehouse Associate
Amazon
04.2025 - Current
Warehouse Associate / Seasonal
Stitch Fix
10.2024 - 04.2025
Package Handler / Warehouse Associate
FedEx Ground
01.2023 - 07.2024
Sales Associate / Customer Representative
DDs Discount
02.2022 - 10.2022
Crew Member / Cashier
Chipotle
05.2021 - 01.2022
Diploma -
Pebblebrook Highschool
Similar Profiles
Joel MoralesJoel Morales
Kitchen Manager at ChipotleKitchen Manager at Chipotle
Kayla HowellKayla Howell
Cashier at ChipotleCashier at Chipotle
Jackson FifieldJackson Fifield
Crew Member at ChipotleCrew Member at Chipotle
Victor ArchambaultVictor Archambault
Prep Chef at Whisk Breakfast & BrunchPrep Chef at Whisk Breakfast & Brunch
Porcha McDanielPorcha McDaniel
Assistant Project Manager at Quickbox Fullfillment CenterAssistant Project Manager at Quickbox Fullfillment Center