Anais Ham
Homestead,FL
Summary
Proven leader and efficient communicator, adept in customer service and problem-solving, enhanced The Ups Store 1471's customer satisfaction through exceptional service and teamwork. Fluent in English and Spanish, proficient in Microsoft Office, I significantly contributed to store performance, demonstrating a strong ability to manage cash and POS systems effectively.
Overview
10
10
years of professional experience
Work History
Sales Associate
The Ups Store 6402
08.2018 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Sorting outgoing and/or incoming mail and packages manually or with computer if required.
Store Manager
The Ups Store 1471
04.2017 - 06.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Sales Associate
The Ups Store 1471
10.2012 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Sorted outgoing and/or incoming mail and packages manually or using computer system if needed.
Sales Associate-Logistics
Office Max Store
03.2010 - 08.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Recieved merchandise and helped with sorting of it.
- Organized stock room and sorted damaged goods by shipping them when required to corresponding companies.
Education
HIGH SCHOOL -
IPVCE FEDERICO ENGELS
Pinar Del Rio, CUBA08.2003
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Cash Handling
- Exceptional customer service
- Stocking and Receiving
- POS System Operation
- Reliable and punctual
- Fluent in English and Spanish written and orally
- Microsoft office proficient
Timeline
Sales Associate
The Ups Store 6402
08.2018 - 03.2020
Store Manager
The Ups Store 1471
04.2017 - 06.2018
Sales Associate
The Ups Store 1471
10.2012 - 03.2017
Sales Associate-Logistics
Office Max Store
03.2010 - 08.2012
HIGH SCHOOL -
IPVCE FEDERICO ENGELS