Anais Herrera
Lancaster,CA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Reliable mentor prepared to take on new role focused on developing emotional, social and life skills. Strengths include communication, activity planning and problem solving. Well-versed in working with individuals of all ages.
Overview
10
10
years of professional experience
Work History
Vocational Mentor
ritz vocational
La Puente, CA
02.2018 - 12.2023
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
- Provided advice to mentees on career paths, job opportunities and educational options.
- Created an atmosphere of mutual learning by offering constructive criticism in a supportive environment.
- Advised on methods for effective conflict resolution techniques to ensure productive working environments.
- Established meaningful connections between mentors and mentees through networking activities.
- Maintained up-to-date records of mentor and mentee interactions in order to track progress over time.
- Assisted with planning for programs providing personal, educational and social development.
Sales Associate
Bath & Body Works
West Covina, CA
06.2014 - 12.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
La Puente High School
La Puente, CA06-2010
Skills
- Scheduling
- Client Scheduling
- Behavioral Management
- Relationship Building
- Positive Reinforcement
- Behavioral Disorders
- Direct Supervision
- Individual Tutoring
- Educational Support
- Skill Development
- Role Modeling
- Goal Planning
Languages
spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Vocational Mentor
ritz vocational
02.2018 - 12.2023
Sales Associate
Bath & Body Works
06.2014 - 12.2017
High School Diploma -
La Puente High School