Anais Mercado
Plantation,FL
Summary
Analytical Insurance Underwriter with expertise in solving problems and improving customer satisfaction. Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bilingual Insurance Underwriter
Willis Towers Watson- Extended Health
2023.09 - 2024.02
- Processed insurance claims and prepared classified briefings for reviews
- Maintained a strong client relationship.
Remote Healthcare Enrollment Specialist & Bilingual Customer Service
Sagility Healthcare- CVS Health
2022.02 - 2023.02
- Prepared financial documents for prospective clients
- Processed applications for our insurance agent team
- Participated in sales presentations and proposals featuring new insurance sales tactics.
Language English and Spanish Translator
Freelancer – Plantation, FL
2019.07 - 2023.02
- Provided oral interpretations for clients during dedicated events, successfully keeping pace with native speakers to deliver real-time comprehension
- Utilized active listening skills and cultural sensitivity to convey correct interpretations
- Interpreted remotely through video conferencing or phone to ease communication between parties unable to meet in person
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another
- Maintained message content, tone, and emotion as closely as possible.
Teacher
Charter Schools – Tamarac, FL
2013.07 - 2014.06
- Supported student physical, mental, and social development using classroom games and activities
- Collaborated cooperatively with other teachers, administrators, and parents to help students reach learning goals
- Kept students on-task with initiative-taking behavior modification and positive reinforcement strategies
- Communicated often with parents, students, and faculty to supply feedback and discuss instructional strategies.
Teacher Intern
Plantation Elementary School – Plantation, FL
2013.09 - 2013.11
- Facilitated students' discussions of classroom topics, helping each other explore concepts and expand horizons
- Collaborated with colleagues to design learning outcomes and thoughtfully address individual student needs
- Showed progressing knowledge and abilities by logging observations, teaching times, and specific lesson plans for supervisor review
- Observed classes to find opportunities to back up teachers or help students.
Manager & Recruiter
Dominguez and Goodman – Sunrise, FL
2011.07 - 2013.09
- Dedicated to strategic company accounts
- Adept at sourcing talent through networking and referral
- Accountable for supporting clients from multiple locations across the US
- Coach and counseled twenty sales employees, aiding with individual sales efforts, and helping sales representatives reach sales targets
- Recruit, coordinate interviews, and train highly qualified staff by teaching best customer service practices, procedures, and sales strategies to other hiring managers.
Education
BBA in Elementary Education -
University of Turabo
Miami, FL01.2013
Skills
- Analytical Skill
- Detail-oriented
- Communication skill
- Decision-making skill
- Proficiency with underwriting software
- Insurance policy knowledge
- Regulatory compliance knowledge
Certification
- Substitute Teacher Certificate, Florida Department of Education, Tallahassee, Florida, 2014
- Teacher Certificate, Elementary Education State of Florida, Department of Education, 2017
- Childcare Training, Department of Children and Families, Tallahassee, Florida, 2017
- Leaders of Leadership Certificate, Harvard University, Cambridge, Massachusetts, 2020
- Teaching English as a Second Language Certificate, ICOES, International Open Academy, Amsterdam, Netherlands, 2020
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Insurance Underwriter
Willis Towers Watson- Extended Health
2023.09 - 2024.02
Remote Healthcare Enrollment Specialist & Bilingual Customer Service
Sagility Healthcare- CVS Health
2022.02 - 2023.02
Language English and Spanish Translator
Freelancer – Plantation, FL
2019.07 - 2023.02
Teacher Intern
Plantation Elementary School – Plantation, FL
2013.09 - 2013.11
Teacher
Charter Schools – Tamarac, FL
2013.07 - 2014.06
Manager & Recruiter
Dominguez and Goodman – Sunrise, FL
2011.07 - 2013.09
BBA in Elementary Education -
University of Turabo
- Substitute Teacher Certificate, Florida Department of Education, Tallahassee, Florida, 2014
- Teacher Certificate, Elementary Education State of Florida, Department of Education, 2017
- Childcare Training, Department of Children and Families, Tallahassee, Florida, 2017
- Leaders of Leadership Certificate, Harvard University, Cambridge, Massachusetts, 2020
- Teaching English as a Second Language Certificate, ICOES, International Open Academy, Amsterdam, Netherlands, 2020
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