Anais Perez
Boston ,MA
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
7
7
years of professional experience
Work History
Office Manager
Cartwheel Care Health Services
02.2023 - 07.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Supervisor
Do&Co
03.2022 - 12.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Supervisor
Peloton
03.2021 - 02.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed and implemented customer service policies to enhance satisfaction.
Leasing Consultant
Greystar
08.2018 - 02.2022
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected rent and tracked resident payments and information in computer system.
- Registered clients on database to enable tracking history and maintain updated records.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Maintenance Coordinator
Maloney Properties
01.2019 - 06.2019
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed maintenance team of 25 employees and coordinated repair schedule according to priority level.
- Oversaw equipment and parts inventory and tracked shipments.
- Verified building areas were working optimally and kept clean.
Education
High School -
Hyde Park High School
06.2009
Skills
- Continuous Improvement Projects
- Financial Management
- Morale Improvements
- Negotiation
- Scheduling and Coordinating
- Plan Projects
- Office Supplies and Inventory
- Guest Satisfaction
- Safe Work Methods
- Payroll Preparation
- Administration and Reporting
- Google Docs
- Leadership
- Guest Services
- Planning Management
- Customer Satisfaction
- Compliance Requirements
- Microsoft Excel
- Customer Experience
- Work Orders
- Customer Needs Assessments
- Creative and Adaptable
- Collect Payments
- Customer Loyalty
- Rent Pricing Optimization
- Phone and Email Etiquette
- Tenant Eligibility Determination
- Prospect Vetting
- Maintenance Requests
- Lead Conversion
- Property Showing
- File Management
- Rental Pricing Strategies
- Microsoft Office
- Event Planning
- Community Association Support
- Property Inspection
- Manage Rentals
- Move-In Coordination
- Safe Work Practices
- Common Area Maintenance
- Property Tours
- Telephone Inquiry Management
- Property Amenities
- Inspect Buildings
- Rent Collection
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Cartwheel Care Health Services
02.2023 - 07.2025
Supervisor
Do&Co
03.2022 - 12.2022
Supervisor
Peloton
03.2021 - 02.2022
Maintenance Coordinator
Maloney Properties
01.2019 - 06.2019
Leasing Consultant
Greystar
08.2018 - 02.2022
High School -
Hyde Park High School
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