Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Anais Toledo

Orlando,FL

Summary

Dynamic operations manager with a proven track record at Godfather Pawn, enhancing team performance through effective scheduling and training. Skilled in data analytics and customer service, I successfully implemented performance metrics that improved operational efficiency and elevated customer satisfaction. Committed to fostering professional growth and aligning team objectives with business goals.


Overview

24
24
years of professional experience
1
1
Certification

Work History

Lead Manager

Godfather Pawn
11.2020 - 02.2025
  • Led team in achieving operational efficiency through improved scheduling and resource allocation.
  • Developed training programs to enhance staff skills and ensure compliance with company policies.
  • Streamlined communication between departments, fostering collaboration and enhancing project outcomes.
  • Implemented performance metrics to evaluate team effectiveness and drive continuous improvement initiatives.
  • Mentored junior staff, promoting professional growth and aligning team objectives with organizational goals.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Online Management

Card Hogz Collectables, LLC
03.2004 - 10.2020
  • Developed and implemented online marketing strategies to enhance brand visibility and engagement.
  • Analyzed website traffic and user behavior to optimize digital content and improve user experience.
  • Managed social media platforms, increasing audience interaction through targeted campaigns and timely responses.
  • Collaborated with cross-functional teams to align online initiatives with overall business objectives and goals.

House Keeper

Housekeeping
02.2001 - 07.2004
  • Learned safety protocols for efficient housekeeping operations.
  • Mastered use of cleaning tools and supplies for optimal results.
  • Assisted in maintaining cleanliness and order in assigned areas.
  • Adapted quickly to new cleaning techniques and procedures.
  • Ensured surfaces were sanitized according to guidelines.
  • Supported team by organizing cleaning supplies effectively.
  • Demonstrated attention to detail while performing routine cleaning tasks.
  • Developed skills in operating housekeeping equipment safely and efficiently.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Adhered to professional house cleaning checklist.

Education

Certificate - Phlebotomist

Orlando Medical Institute
Orlando, FL
05-2004

GED -

Hostos Community College
Bronx, NY
06-2000

Skills

  • Operations management
  • Quality control management
  • Data analytics
  • Revenue development
  • Team leadership
  • Customer service
  • Hiring and training
  • Shift scheduling
  • Customer relationship management
  • Schedule management
  • Staff development

Certification

  • CM - Certified Manager Certification

Languages

Spanish
Full Professional

Timeline

Lead Manager

Godfather Pawn
11.2020 - 02.2025

Online Management

Card Hogz Collectables, LLC
03.2004 - 10.2020

House Keeper

Housekeeping
02.2001 - 07.2004

Certificate - Phlebotomist

Orlando Medical Institute

GED -

Hostos Community College

Similar Profiles

CREATE PROFILE