Anais Vasquez
Edinburg
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Mapp Communications
08.2020 - 09.2024
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Developed training materials for new hires, ensuring consistent service standards across the team.
- Implemented process enhancements that reduced average response time for customer support requests.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Technical Support Representative
Teleperformance
06.2018 - 08.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized ticketing systems to document and track support requests, ensuring timely resolutions.
- Provided training and mentoring to junior team members on troubleshooting procedures and best practices.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Restaurant Manager
Church’s Chicken
03.2010 - 02.2018
- Oversaw daily restaurant operations, ensuring compliance with health and safety standards.
- Trained and mentored staff, fostering team development and enhancing service quality.
- Implemented cost control measures, reducing waste and optimizing inventory management.
- Developed staff schedules, balancing labor needs with budgetary constraints for efficiency.
Education
High School Diploma -
Nikki Rowe High School
McAllen, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Appointment scheduling
- Team development
- Documentation
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Mapp Communications
08.2020 - 09.2024
Technical Support Representative
Teleperformance
06.2018 - 08.2020
Restaurant Manager
Church’s Chicken
03.2010 - 02.2018
High School Diploma -
Nikki Rowe High School