Anaisa Mayfield
Altadena,CA
Summary
Experienced professional with a proven track record of improving operations and solving problems. Skilled in building strong relationships with decision makers, customers, and team members to drive company goals. Ready to apply training and experience to tackle new challenges. Highly organized and proactive, with expertise in scheduling, route adjustments, and issue prioritization. Committed to achieving efficiency and reliability in personal work and collaborative projects.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatcher
Warner Bros
12.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitored vehicle locations to coordinate timely arrivals.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Assistant Manager
Kliek Boutique
11.2020 - 01.2021
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed online orders
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Supervisor
Dollar King
04.2020 - 11.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Quickly and accurately counted drawers at start and end of each shift.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
- Received incoming merchandise and stored in correct stock locations.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Assisted coworkers and staff members with special tasks on a daily basis.
Cashier/Sales Floor Associate
Dollar King
01.2020 - 04.2020
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Shelved new and returned inventory according to proper storage procedures.
- Restocked and organized merchandise in front lanes.
- Processed both cash and card purchases and returns.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Payroll Assistant
Validity Relocation
04.2019 - Current
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Processed timecards and payroll data for a team of employees.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Reduced errors in payroll calculations through thorough review and reconciliation procedures.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Maintained strict confidentiality of sensitive information while handling employee records and processing payments.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Processed new hire paperwork and documents.
- Collaborated with HR to resolve discrepancies and process updates related to changes in address or salary levels.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
Inventory Specialist
RGIS
07.2019 - 10.2019
- Fulfilled merchandise counts in retail and pharmaceutical centers.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Office Assistant
Woods-Valentines Mortuary
01.2017 - 12.2019
- Expedited document processing with accurate data entry and timely filing.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Managed updates to ensure a consistently high-performing website.
- Contributed to a positive work environment by fostering open communication among colleagues.
Education
College Undergrad - Criminal Justice
Azusa Pacific University
Azusa, CA12.2019
College - Criminal Justice
Pasadena City College
Pasadena, CA06.2017
High School -
Pasadena Unified School District
06.2015
Skills
- Neatness
- Organized
- Hard Working
- Visual Learner
- Excellent Communication
- Excellent Customer Service
- Excellent Leadership
- Excellent Time Management
- Excellent Problem Solving
- Teamwork and Collaboration
- Transferable Skills
- Computer Skills
- Data Entry
- Call Center Software
- Dispatch Software
- Dispatching Procedures
- Stress Tolerance
- Training and Mentoring
Volunteer Experience
Labor & Delivery Unit Intern, Huntington Hospital, May 2015
- Supported medical staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Supported nursing staff in monitoring vital signs and documenting patient progress for better care management.
- Reported patient requests, concerns, and other observations to staff.
Office Assistant, Blair IB High School, September 2011
- Conducted registration process
- Filing documentation
Event & Activity Assistant, Fountain Of Life Church Of The Nazarene, October 2014
- Setup and worked booths
- Supervised play activities and crafts
Student Leadership Board Member, CIS Academy High School, 2015
- Planned senior activities and fundraisers
- Conducted in daily and weekly meetings
- Represented best behaviors to the student body
Certification
- Public Safety Dispatcher Golden West College December 2022
Timeline
Dispatcher
Warner Bros
12.2022 - Current
Assistant Manager
Kliek Boutique
11.2020 - 01.2021
Supervisor
Dollar King
04.2020 - 11.2020
Cashier/Sales Floor Associate
Dollar King
01.2020 - 04.2020
Inventory Specialist
RGIS
07.2019 - 10.2019
Payroll Assistant
Validity Relocation
04.2019 - Current
Office Assistant
Woods-Valentines Mortuary
01.2017 - 12.2019
College Undergrad - Criminal Justice
Azusa Pacific University
College - Criminal Justice
Pasadena City College
High School -
Pasadena Unified School District