Ana Isabel Diaz
Business Owner
Antigua Guatemala,Sacatepéquez
Summary
Self-motivated professional successful in seizing viable opportunities for innovation in business.
Background in increasing profits, reducing costs and improving customer service standards.
Experienced in leading and supervising staff.
Talented Owner with excellent customer service and more than 10 years of experience.
Highly effective and comfortable working with people at all levels in organization.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Owner & Director
Antigua Plaza Online Spanish School
Antigua Guatemala, Guatemala
1 2011 - Current
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced customer satisfaction by resolving differences promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance for business growth.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees.
- Managed day-to-day business operations
Co Owner
Hostal Plaza
Guatemala City, Guatemala
08.2008 - 01.2011
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Managed daily operations for smooth functioning of hotel, ensuring high-quality standards.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
- Implemented successful strategies to increase customer satisfaction.
Education
BS - English and Communication
Scottsdale Community College
Scottsdale, AZ 01.2007 - 05.2007
Bachelor - Industrial Psychology
Universidad Francisco Marroquín
Guatemala City 01.1998 - 05.2001
Associate's - Learning Disabilities and Scholar Orientation
Universidad Rafael Landivar
Guatemala City 01.1994 - 05.1996
Skills
Small business operations
Business Management
Verbal and written communication
Business Administration
Customer Service
Interpersonal Skills
Effective leader
Organizational Skills
Customer Service Management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Co Owner
Hostal Plaza
08.2008 - 01.2011
BS - English and Communication
Scottsdale Community College
01.2007 - 05.2007
Bachelor - Industrial Psychology
Universidad Francisco Marroquín
01.1998 - 05.2001
Associate's - Learning Disabilities and Scholar Orientation
Universidad Rafael Landivar
01.1994 - 05.1996
Owner & Director
Antigua Plaza Online Spanish School
1 2011 - Current