Anais Celia Nnang
Houston,TX
Summary
Personable and resourceful with natural ability to connect with people and provide exceptional service. Demonstrates strong communication and problem-solving skills, essential for anticipating and addressing guest needs. Committed to enhancing guest experiences and contributing to positive, welcoming environment. Brings understanding of importance of excellent customer service and ability to quickly adapt to new situations. Ready to use and develop communication and problem-solving skills in my concierge role.
Overview
4
4
years of professional experience
Work History
Residential Concierge
WAVES
06.2023 - Current
- Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Collaborated with team members to ensure seamless operations and a positive guest experience.
- Coordinated resident services and amenities to enhance community satisfaction.
- Managed front desk operations, ensuring smooth guest check-ins and inquiries.
- Facilitated communication between residents and management for issue resolution.
- Trained new staff on operational procedures and customer service standards.
- Developed efficient processes for handling resident requests and maintenance issues.
- Provided exceptional guest services, ensuring positive experiences for residents and visitors alike.
- Coordinated move-ins and move-outs seamlessly, minimizing disruptions to both current and incoming residents.
Library Receptionist
Texas Tech Health Science Center
01.2022 - 12.2022
- Greeted and assisted visitors/students, providing information on library services and resources.
- Managed phone inquiries, directing calls to appropriate departments or personnel.
- Maintained a clean and organized reception area for optimal visitor experience.
- Processed library card applications, ensuring accurate data entry and user information management.
- Assisted in updating library materials, including flyers and brochures for public distribution.
- Collaborated with staff to enhance front desk operations and improve service delivery efficiency.
- Trained new staff members on reception procedures, promoting consistency in service delivery across the team.
- Resolved patron account issues promptly, maintaining positive relationships between the library and its users.
Education
High School Diploma -
RAPONDA WALKER HIGH SCHOOL
OUT OF STATES06-2014
Associate of Science - Mechanical Engineering
Tulsa Community College
Tulsa, OK12-2019
Bachelor of Science - Mechanical Engineering
Texas Tech University
Lubbock, TX12-2022
Master of Science - ENGINEERING MANAGEMENT
UNIVERSITY OF HULL
OUT OF STATES04-2027
Skills
- Detail-oriented mindset
- Team collaboration
- Hospitality
- Maintaining composure
- Discretion and confidentiality
- Strong work ethic
- Problem-solving
- Attention to detail
- Multitasking and organization
- Time management
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Residential Concierge
WAVES
06.2023 - Current
Library Receptionist
Texas Tech Health Science Center
01.2022 - 12.2022
High School Diploma -
RAPONDA WALKER HIGH SCHOOL
Associate of Science - Mechanical Engineering
Tulsa Community College
Bachelor of Science - Mechanical Engineering
Texas Tech University
Master of Science - ENGINEERING MANAGEMENT
UNIVERSITY OF HULL
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