ANAISE HEFA
Summary
Skilled in high-pressure environments with strong communication, problem-solving, and client relationship-building abilities. Gained strategic thinking and workload management experience as a Peer Guide/Mentor in college. Enhanced leadership and team collaboration skills, with proficiency in Microsoft Office. Background in customer service leadership, focused on team performance, conflict resolution, and driving results. Known for adaptability, reliability, and fostering positive team dynamics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Mana Pacific
10.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Maintained detailed records of client interactions, allowing for easy retrieval during follow-up communications or escalations.
- Researched and corrected customer concerns to promote company loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
BUCs Bridge Peer Guide - DEI
Whitworth University
08.2023 - 10.2024
- Successfully facilitated 10+ discussions on identity, belonging, and diversity topics
- Established and maintained a supportive and inclusive environment, leading to a rise in the depth and meaningfulness of dialogues among students
- Organized and executed 5+ events and activities, leading in student engagement and improving students' sense of belonging and community
- Provided mentorship and support to 50% of first-generation and BIPOC students
- Built personal relationships with first-gen and BIPOC students to promote positive experiences.
Accounts Executive
KlickEx Trading
11.2019 - 06.2021
- Depositing Cash and Cheques to Digicel
- Developed and maintained strong working relationships with professionals within assigned territory.
- Recorded accurate and efficient records in customer database.
- Ensure we collected all proper documentation from customers under the Money Transfer Laws of Tonga
- Expertly prepared monthly compliance reports for the National Reserve Bank, consistently achieving a 100% on-time submission rate, contributing to the company's exemplary regulatory record
Education
Business Management & Marketing
Whitworth University
Spokane, WA05-2026
Skills
- Facilitation
- Discussion Leadership
- Diversity and Inclusion
- Event Organization
- Student Engagement
- Mentorship
- Support for First-Generation Students
- Support for BIPOC Students
- Training and mentoring
- Excellent time management skills
- Customer-focused
Extracurricular Activities
Whitworth Business Club Polynesian Club, Youth in Parliament, and Icon Tonga Non-Profit Organization
Certification
- Leadership Certification
John C. Maxwell's Leadership Program — [April 2022]
- Social Media Strategy Certification
HubSpot Academy — [October 2024]
Timeline
BUCs Bridge Peer Guide - DEI
Whitworth University
08.2023 - 10.2024
Customer Service Manager
Mana Pacific
10.2022 - Current
Accounts Executive
KlickEx Trading
11.2019 - 06.2021
Business Management & Marketing
Whitworth University