Anaise Lopez
Round Rock,Texas
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease. Proficient in computer operations and office software and quick to learn new software systems and technologies.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
HEB Grocery Store
04.2015 - Current
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Delivering exceptional customer service by answering questions, taking orders, and helping customers with selections
- Maintaining strict food safety and sanitation standards, demonstrating attention to detail and compliance with procedures
- Using suggestive selling and announcements to engage customers and support department goals
- Supporting team needs by rotating stock, preparing products, and assisting other departments when needed
- Oversee a team of 6 or more and delegate task to ensure proficiency
Shift Lead
Marcos's Pizza
09.2012 - 07.2015
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Managed approximately 50 or more orders in a fast-paced environment ensuring food safety and quality in peak business hours.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Established positive rapport with customers and staff members alike through strong communication skills.
Education
Associate Degree in Nursing - Nursing
Austin Community College
Austin, TX12.2028
Associate of Science - General Health Sciences
Austin Community College
Austin, TX12.2025
Skills
- Fluent Spanish speaker
- Excellent time management
- Detail oriented
- Proactive in acquiring new skills
Timeline
Customer Service Specialist
HEB Grocery Store
04.2015 - Current
Shift Lead
Marcos's Pizza
09.2012 - 07.2015
Associate Degree in Nursing - Nursing
Austin Community College
Associate of Science - General Health Sciences
Austin Community College
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