Anaise Reeves
Asociate banker
Chicago,IL
Summary
Dedicated and detail-oriented professional with extensive experience in customer service, operations management, and compliance. Proven ability to build rapport with diverse groups of individuals and a strong commitment to client satisfaction. Seeking to leverage strong interpersonal skills, multitasking ability, and problem-solving expertise in a paraprofessional role. Track record of success in delivering exceptional service and ensuring operational efficiency. Confident in ability to contribute to the success of any team or organization.
Overview
14
14
years of professional experience
Work History
Retail Banking/Associate Banker Lead
BMO
01.2022 - Current
- Resolved complex customer issues promptly, sustaining trust and preserving long-term relationships with clients.
- Optimized branch operations by implementing efficient workflow procedures that increased staff productivity.
- Consistently exceeded personal sales targets by fostering strong rapport with customers and effectively addressing their needs.
- Streamlined account opening processes for improved customer experience and reduced wait times.
- Managed high-value client relationships, ensuring continued loyalty and growth in business volume.
- Collaborated closely with other departments to streamline interdepartmental communication, resulting in improved efficiency across the organization.
- Evaluated credit risk accurately by conducting thorough research on borrowers'' financial information and credit history.
- Ensured confidentiality of sensitive customer data by adhering to strict security protocols at all times.
- Implemented effective cash management strategies, minimizing discrepancies and maintaining accurate records.
- Collaborated with team members to achieve branch sales targets and improve overall performance.
- Identified opportunities for cross-selling products and services, leading to an increase in sales.
- Enhanced customer satisfaction by providing efficient and personalized banking solutions.
- Participated actively in regular team meetings to discuss performance goals, share best practices, and continuously enhance overall service quality standards.
- Maintained compliance with all regulatory requirements through diligent monitoring and timely reporting activities.
- Delivered comprehensive product training to new employees, enhancing their knowledge and boosting productivity levels quickly.
- Provided excellent customer service, resulting in a significant increase in client retention rates.
- Identified and reported suspicious patterns of activity to reduce money laundering.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Trained new hires on customer service policies and procedures.
- Balanced teller drawers and ATM cash.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Led team in development of new customer onboarding process, streamlining operations and enhancing customer experience.
Camp Counselor
Tri'une Fitness and Dance
01.2016 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Implemented rules and regulations to enforce discipline and compliance.
- Strengthened parental trust and satisfaction through regular, detailed communication regarding campers' well-being and progress.
Purchasing / Receiving Clerk
The Langham Hotel
09.2018 - 05.2021
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Audited and set daily liquor stockroom volumes using the Accubar System and posted food invoices via the Birchstreet System
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in hotel.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
- Optimized storage space utilization by arranging received items strategically within designated areas of the storage room.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Facilitated effective communication between warehouse staff through regular team meetings focused on addressing potential challenges or areas for improvement in the receiving process.
- Sorted and delivered materials to different work areas and staff.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Dance Teacher's Assistant
Tri'Une Fitness and Dance
03.2012 - 03.2020
- Utilized different styles of teaching to accommodate students of all capabilities.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Taught Hip Hop and Morden dance classes for 20 students.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
- Planned routines for recitals and performances.
- Taught courses under guidance of senior instructors.
- Assisted with coordination and administration of complete dance program.
Private Kitchen Server
The Langham Hotel
12.2014 - 09.2018
- Participated in weekly meetings with management teams to discuss areas for improvement or potential opportunities for growth within the business operations.
- Received consistent positive feedback from customers regarding exceptional service quality and overall dining experience satisfaction.
- Managed food waste effectively by monitoring portion sizes, expiration dates, and proper storage techniques to reduce costs and maintain freshness.
- Provided excellent communication between front-of-house staff and kitchen team members to address any concerns or special requests promptly.
- Recognized for outstanding performance in the workplace, receiving multiple commendations from management for dedication to quality service delivery.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Room Service Attendant
Trump International Hotel &Towers
03.2011 - 12.2014
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Supported colleagues during high-volume periods by stepping in and helping with tasks outside the scope of room service responsibilities when necessary.
- Handled guest complaints professionally, resolving issues quickly and efficiently to maintain satisfaction levels.
- Demonstrated strong communication skills while coordinating with kitchen staff to ensure accuracy and completeness of orders before delivery.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Contributed to positive team dynamics by collaborating with colleagues across various departments for seamless service delivery.
- Navigated challenging situations calmly under pressure, maintaining professionalism at all times while working on solutions swiftly.
Education
Bachelor of Arts - Hospitality Management
Kendall College
Chicago, ILAsociate Banker MVP -
BMO
Broadview, IL02.2024
Customer Service Champion -
BMO
Broadview, IL01.2024
BMO Most Perfect Customer Surveys -
BMO
2023
Skills
- Effective Communication
- Calm and Patient Demeanor
- Patient
- Data Collection
- Organization
- Computer Skills
- Activity Planning
- Teaching assistance
- Strong Work Ethic
- Excellent time management skills
- Exceptional customer service
- Approachable
- Customer Transactions
- Retail Knowledge
- Fraud Prevention
- Consumer Banking
- Customer Relationship Management
- Change Orders
- Banking Standards
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time off4-day work weekPaid sick leave401k matchHealthcare benefitsTimeline
Retail Banking/Associate Banker Lead
BMO
01.2022 - Current
Purchasing / Receiving Clerk
The Langham Hotel
09.2018 - 05.2021
Camp Counselor
Tri'une Fitness and Dance
01.2016 - 08.2024
Private Kitchen Server
The Langham Hotel
12.2014 - 09.2018
Dance Teacher's Assistant
Tri'Une Fitness and Dance
03.2012 - 03.2020
Room Service Attendant
Trump International Hotel &Towers
03.2011 - 12.2014
Bachelor of Arts - Hospitality Management
Kendall College
Asociate Banker MVP -
BMO
Customer Service Champion -
BMO
BMO Most Perfect Customer Surveys -
BMO