Anaisela Villa
Memphis,TN
Summary
Dynamic Relationship Banker with expertise in relationship building and cash handling. Proven ability to optimize workflow and enhance customer satisfaction through effective communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Relationship Banker
Bank of America
05.2025 - Current
- Cultivated strong customer relationships through personalized banking solutions and proactive communication.
- Assisted clients with account management, resolving inquiries efficiently and accurately.
- Conducted financial needs assessments to recommend suitable banking products and services.
- Educated customers on digital banking tools to enhance their user experience and convenience.
- Managed daily transactions, maintaining accuracy in cash handling and record-keeping processes.
Medical Biller and Coder
PFS Group
02.2025 - 04.2025
- Processed medical claims efficiently using advanced billing software.
- Reviewed patient accounts for accuracy and completeness prior to submission.
- Collaborated with healthcare providers to resolve billing discrepancies promptly.
- Maintained up-to-date knowledge of coding guidelines and insurance policies.
On-site Supervisor
EBS E-business Solutions
08.2019 - 01.2025
- Supervised daily site operations to ensure compliance with quality standards and safety regulations.
- Coordinated project schedules and resources to optimize workflow efficiency.
- Mentored junior staff on best practices and operational procedures for improved performance.
- Implemented process improvements that reduced downtime and enhanced productivity across teams.
Waitress
Broadway Pizza
02.2023 - 04.2024
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery and guest satisfaction.
- Managed multiple tables efficiently, ensuring accurate order processing and payment collection.
- Trained new staff on restaurant procedures, enhancing team performance and service quality.
Package Handler
Fedex Ground
02.2023 - 04.2023
- Operated conveyor systems to efficiently transport packages within facility
- Loaded and unloaded packages while adhering to safety protocols
- Conducted quality checks to ensure accuracy of package labels and contents
- Collaborated with team members to streamline sorting processes and improve workflow
Package Handler
Amazon
10.2022 - 02.2023
- Trained new hires on operational procedures and safety guidelines
- Monitored inventory levels and reported discrepancies to management for resolution
- Implemented process improvements that reduced package handling time and increased efficiency
- Assisted in maintaining cleanliness and organization of work areas to enhance productivity
Cashier Team Lead
Howards Donuts
08.2015 - 05.2019
- Supervised daily cash handling and transaction processes, ensuring accuracy and compliance.
- Trained and mentored new cashiers on operational procedures and customer service standards.
- Implemented inventory management practices to optimize stock levels and minimize waste.
- Developed staff schedules to ensure optimal coverage during peak hours for enhanced service delivery.
Education
No Degree - Nursing
Southwest Tennessee Community College
Memphis, TNSkills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Relationship Banker
Bank of America
05.2025 - Current
Medical Biller and Coder
PFS Group
02.2025 - 04.2025
Waitress
Broadway Pizza
02.2023 - 04.2024
Package Handler
Fedex Ground
02.2023 - 04.2023
Package Handler
Amazon
10.2022 - 02.2023
On-site Supervisor
EBS E-business Solutions
08.2019 - 01.2025
Cashier Team Lead
Howards Donuts
08.2015 - 05.2019
No Degree - Nursing
Southwest Tennessee Community College