Anaiss Zamora
Charlotte,North Carolina
Summary
Client Services Associate with nine years of experience working with high-net-worth clients, and supporting cross-functional teams and high-level stakeholders. Possess strong analytical skills, the ability to work under pressure, and meet deadlines—proven record of improving operational efficiency in previous roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Services Associate
Northwest Asset Management
10.2022 - Current
- Exclusively worked with high-net-worth clients. Averaging 20 account openings per week.
- Optimized client onboarding, ensuring swift document completion and KYC checks. Coordinated with custodians on trade settlements, enhancing operational efficiency.
- Adeptly handled requests from clients/advisors regarding account transfers, closures, and cashiering requests.
- Ensured compliance with all applicable laws and regulations related to online marketing practices.
- Mentored junior staff on investment operations, fostering team growth and enhancing overall operational efficiency in client account management.
Project Coordinator
Better Mortgage
04.2020 - 04.2022
- Coordinated loan refinance process ensuring compliance and timely delivery for up to 60 loans.
- Served as primary contact between loan officers, clients, and third parties, enhancing communication.
- Developed team members through one-on-one sessions and team meetings, fostering growth.
- Resolved issues and delays using internal systems, improving workflow efficiency.
- Streamlined loan eligibility pathways, reducing fund cycle time to under 35 days.
Operations & Advisor Support Associate
GCG Wealth Management
Charlotte, NC
05.2019 - 03.2020
- Managed over $200M in investments, streamlining account processes and enhancing client relationships through strategic partnerships with third-party companies.
- Optimized advisor productivity by preparing 10-20 weekly prospect applications, driving efficient client acquisition and portfolio growth.
- Developed workflows for advisors and staff in existing CRM for onboarding new clients and processing new business.
- Implemented eMoney, a financial planning technology platform for clients to access accounts, and onboarded clients.
- Pioneered CRM workflows for client onboarding and business processing, significantly improving operational efficiency and advisor support.
- Facilitated seamless communication between advisors, clients, and third-party entities, ensuring smooth execution of investment strategies and account management.
Financial Services Intern
GCG Wealth Management
Charlotte, NC
10.2017 - 05.2019
- Streamlined data management processes, ensuring accurate and secure handling of sensitive client information in CRM systems.
- Partnered with top-tier professionals to master industry best practices, regulatory compliance, and client relationship management.
- Spearheaded digital transformation initiative, migrating physical client records to cloud storage, improving accessibility and security.
- Optimized quarterly review processes, delivering concise, actionable investment summaries that drove informed decision-making.
- Conducted in-depth financial analyses, enhancing investment strategies and portfolio performance for high-net-worth clients.
Education
BACHELOR OF ARTS (B.A.) - HISTORY
University of North Carolina at Charlotte
Charlotte, NCSkills
- Client relationship management
- KYC compliance
- Investment operations
- Account onboarding
- CRM optimization
- Regulatory compliance
Certification
Securities Industry Essentials (SIE) Exam
Series 65
References
References available upon request.
Timeline
Client Services Associate
Northwest Asset Management
10.2022 - Current
Project Coordinator
Better Mortgage
04.2020 - 04.2022
Operations & Advisor Support Associate
GCG Wealth Management
05.2019 - 03.2020
Financial Services Intern
GCG Wealth Management
10.2017 - 05.2019
BACHELOR OF ARTS (B.A.) - HISTORY
University of North Carolina at Charlotte
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