Anaiya Dean
Fort Bragg,NC
Summary
Proactive Air Traffic Controller and versatile hospitality professional with extensive experience in managing complex situations under pressure. Demonstrates strong decision-making abilities, technical knowledge, and exceptional communication skills. Proven track record in ensuring safety, efficiency, and customer satisfaction across various roles. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Air Traffic Controller
US Army
04.2022 - Current
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Controlled aircraft arrivals and departures, ensuring smooth transition across the airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
- Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
- Implemented effective scheduling and routing strategies, resulting in reduced delays and increased operational efficiency
- Collaborated with FAA to ensure adherence to all regulations.
- Documented air traffic activity to enable tracking history and maintain accurate records.
- Effectively employed radar and radio communications to identify and monitor air traffic.
- Collaborated with fellow controllers to troubleshoot issues, ensuring prompt resolution of conflicts or system failures.
Restaurant Hostess
Cracker Barrel Restaurant
07.2020 - 02.2021
- Seamlessly managed both telephone inquiries and in-person guest needs, showcasing strong multitasking abilities.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided information on business hours, seating options, and menu details to address customer inquiries.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Contributed to the readiness of the dining area for every guest through assistance provided to servers, food runners, and bussers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Provided comprehensive training on company policies, procedures, and best practices to maintain consistency among hostess staff across various shifts.
- Accurately calculated wait times by observing and assessing server loads of dining area staff.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Cashier
McDonald's Restaurant
03.2020 - 05.2020
- Received and processed customer orders at drive-thru or front counter, ensuring accuracy in payment transactions and delivering excellent service.
- Demonstrated exceptional interpersonal skills by diligently establishing positive interactions with coworkers and guests.
- Followed food safety and sanitation guidelines at all times.
- Gained proficiency in different roles within the restaurant to provide extra support during high-volume periods.
- Delivered prompt and courteous resolutions to customer inquiries and complaints, demonstrating professionalism at all times.
- Maintained accurate transaction records in accordance with company protocols.
Cashier
KFC Taco Bell
12.2019 - 02.2020
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Showcased versatility by offering backup assistance to various teams within the retail environment.
Car Hopper
Sonics Drive In
04.2019 - 07.2019
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays weighing over 5 lbs and delivered them to cars.
- Evaluated drive-in area regularly for potential hazards or maintenance needs, reporting concerns immediately to management.
- Safeguarded company assets through diligent cash handling and accurate end-of-shift reconciliations.
- Delivered exceptional service despite inclement weather conditions, ensuring customer comfort while dining outdoors.
- Assisted in training new car hoppers, sharing best practices for efficient service and effective communication.
- Ensured a positive dining experience for guests by maintaining a clean and organized outdoor area.
Education
Associate of Business Administration - Business Administration
Fayetteville Technical Community College
Fayetteville, NC07.2025
High School Diploma -
Karen Wagner High School
San Antonio, TX03.2021
Skills
- Situational Awareness and Problem-Solving
- Airspace, Time and Traffic Management
- Technical knowledge
- Composure under high pressure
- Safety measures
- Memory retention and Visual Observation
- FAA Regulations
- Radar usage
- Attention to Detail
- Customer Service
- Patience and Empathy
- Written and verbal communication
- POS Systems
- Staff Training
- Cleaning and sanitizing
- Cash handling and management
- Strong multitasking
- Active Learning
Accomplishments
- Academic certificate received from Julius Matthey Middle School ranked #1
- Ranked top 10% in Karen Wagner High School, graduating Summa Cum Laude
- Completed and graduated from Advanced Individual Training(AIT) in Fort Rucker, AL
- Completed and graduated from Basic Training in Fort Jackson, SC
- Received credential rating in Tactical Air Traffic Navigation, Integration and Coordination system from Federal Aviation Administration
Timeline
Air Traffic Controller
US Army
04.2022 - Current
Restaurant Hostess
Cracker Barrel Restaurant
07.2020 - 02.2021
Cashier
McDonald's Restaurant
03.2020 - 05.2020
Cashier
KFC Taco Bell
12.2019 - 02.2020
Car Hopper
Sonics Drive In
04.2019 - 07.2019
Associate of Business Administration - Business Administration
Fayetteville Technical Community College
High School Diploma -
Karen Wagner High School