Anaiya Glover
Austin,TX
Summary
I am a dependable team member trained in register operations and customer service. I Contribute to smooth front-end operations and go above and beyond traditional store/business requirements to handle customer needs. I am Reliable, team-oriented, and time efficient, I also efficiently complete any and all assignments given.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Checkout Advocate
Target
Austin, TX
09.2023 - 01.2024
- Seasonal checkout advocate.
- Answered customers' questions and provided information on store procedures or policies.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Checked personal identifications during alcohol and tobacco sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Welcomed customers, offering assistance to help find store items.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Offered customers carry-out service at completion of transaction.
- Explained all return procedures clearly to customers when needed.
Crew Member
Raising Canes
Austin, TX
06.2022 - 04.2023
- Cashier/Fry cook.
- Educated customers on menu items, product ingredients and nutritional values.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Maintained safe food handling practices to prevent germ spread.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Curbie
H-E-B
09.2021 - 05.2022
- Retrieve eCommerce online orders from their put away locations and transport them to the Customer.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Education
MCNEIL HIGH SCHOOL
Some College (No Degree) -
Austin Community College
Austin, TXSkills
- E-Commerce
- Pet Care
- Time management
- Restaurant experience
- Cashiering
- Food safety
- Sales
- Customer service
- Food handling
- Cash handling
- Sales Development
Certification
Food Handler Certification
Timeline
Checkout Advocate
Target
09.2023 - 01.2024
Crew Member
Raising Canes
06.2022 - 04.2023
Curbie
H-E-B
09.2021 - 05.2022
MCNEIL HIGH SCHOOL
Some College (No Degree) -
Austin Community College