Anaiya Underwood

Company Overview: Online business banking stack for startups, personal banking, and bill pay:

• Acted as the organization's SME in the law enforcement response process, managed shareable data for civil and government subpoenas, levies, receiverships, and search warrants.
• Onboarded vendors and ensured that matters, invoices, timekeeper rates, and processes for system updates were managed.
• Tracked legal metrics, outside counsel spend, and data requests for actionable insights.
• Coordinated cross-functionally between Legal, Finance, Procurement, and Compliance/Risk teams.
• Interviewed prospective candidates to ensure fitness with the team's needs.
• Helped implement intake and ticketing systems, like Zendesk and Jira, that boosted efficiency and streamlined internal processes.
• Providing intake systems, eBilling software, eDiscovery, and self-serve tools, and self-serve tools like Chat GPT.

• Delivered streamlined solutions to workflow issues, and suggested automation processes as needed.
• Built learning and development, training, and support wikis for new hires.
• Interviewed prospective candidates to ensure fitness with the team's needs.
• Conducted EDD reviews on high-risk customer applications, including investigations into beneficial ownership, negative news, politically exposed persons, and other risk profiles.

• Provided a secure onboarding experience for founders, executed fraud prevention, KYC, and EDD procedures, to provide accessible banking services.
• Ensured applicant business activities were compliant with the FinCEN regulations.
• Collaborated with the Risk and KYC Operations teams to escalate any high-risk findings.

Company Overview: An e-commerce marketing agency building optimized ad campaigns:

• Supported the strategic goals determined by the paid media team through research, SEO, content moderation, and vendor management.

Company Overview: E-closing platform simplifying the mortgage process:

• Streamlined and automated document processing to ensure smooth transactions for priority lenders.
• Met SLAs by classifying and annotating documents according to lender specifications.
• Responded to inquiries from stakeholders, lenders, settlement agents, and customers via ticket systems like Jira and Zendesk.
• Vetted and verified notary applicants.
• E-closing platform simplifying the mortgage process.

Company Overview: Healthcare network and financial support for PI investigation cases:

• Managed approximately 130 patient cases and maintained accurate client files.
• Prepared materials as needed for civil litigation
• Streamlined the underwriting processes by drafting, proofreading and updating case progression/ treatment plans
• Worked with clients, medical providers, outside counsel, and insurance agencies to improve day to day legal operations
• Healthcare network and financial support for PI investigation cases.

Organization Overview: Language and Culture Department at the University of Kansas:

• Developed persuasive content for social media and web platforms to support the department's mission
• Efficiently managed office calendars, confidential records, new major sign-ups, and post mail.
• Language and Culture Department at the University of Kansas.