Anaiya B. White
Compton,CA
Summary
- Welcoming Customer Service professional, adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
- Background includes administrative, financial, and customer service experience. Knowledgeable about retail business processes and requirements.
Overview
10
10
years of professional experience
Work History
Data Entry Clerk
Cricle K
Tempe, AZ
02.2024 - 06.2024
- Followed established procedures to enter and process data correctly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Customer Service Representative
American Airlines
Arrington, VA
09.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Displayed flexibility in adapting to last-minute flight changes or other unexpected challenges while maintaining a calm demeanor and professional attitude.
- Enhanced passenger experience by providing exceptional customer service and addressing individual needs.
Cook
Delaware North
Los Angeles, CA
11.2021 - 09.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Medical Assistant
Long Beach Urgent Care
Long Beach, CA
12.2022 - 02.2023
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- 12-40 Patients seen per day.
Cook
TopGolf
El Segundo, CA
09.2022 - 11.2022
- Supported events execution and venue set up and tear down.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Collection/Credit Specialist
American Express
09.2019 - 03.2020
- Inbound and outbound calls
- Education on relevant services
- Account management
- Banking
- Exceptional customer service
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Paralegal/Collections/Receptionist
Lexington Law Firm
09.2017 - 09.2019
- Inbound/ outbound calls to negotiate/collect on past due balances
- Credit Repair
- Sale
- Educate on services
- Take escalated calls
- M.I.T (Manager in Training) Manage team of 5-10 paralegals, prepare schedules, 1-on-1 coaching, Up-training.
- Collaborated on collection and dispute resolution issues.
- Reviewed case files and reported case progress to clients.
- Reviewed and analyzed government and judicial structures, as well as arbitration concepts and negotiation techniques.
Case Manager
Teletech/Hyundai
01.2017 - 09.2017
- Inbound and outbound calls to customers
- Handle 5-10 cases individually
- Communicate with dealerships on behalf of the customer
- Floor Walking/ Floor Support
Cashiering
Certified, Target|StoreAssociate|Softlines
03.2016 - 08.2016
- Interview and hire new crewmembers
- Create and post schedules
- Food Safety
- Provide excellent customer service
- Manage a team of 8-20 crew members
- Accounting for stores daily income
- Banking
- SERV-Safe
- Built positive relationships with customers to increase repeat business.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Experience Manager
McDonald’s
11.2014 - 02.2016
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Medical Assisting
California Healing Arts College
West Los Angeles, CA01.2022
High School Diploma -
Estrella High School
Avondale, AZ05.2014
Skills
- Customer Service
- Teamwork and Collaboration
- Cash Handling
- Flexible Schedule
- Problem-solving abilities
- Computer Proficiency
Timeline
Data Entry Clerk
Cricle K
02.2024 - 06.2024
Customer Service Representative
American Airlines
09.2023 - 01.2024
Medical Assistant
Long Beach Urgent Care
12.2022 - 02.2023
Cook
TopGolf
09.2022 - 11.2022
Cook
Delaware North
11.2021 - 09.2023
Collection/Credit Specialist
American Express
09.2019 - 03.2020
Paralegal/Collections/Receptionist
Lexington Law Firm
09.2017 - 09.2019
Case Manager
Teletech/Hyundai
01.2017 - 09.2017
Cashiering
Certified, Target|StoreAssociate|Softlines
03.2016 - 08.2016
Experience Manager
McDonald’s
11.2014 - 02.2016
No Degree - Medical Assisting
California Healing Arts College
High School Diploma -
Estrella High School