Anaiyah Arnold
Prime Choice Dental
Philadelphia,United States
1
Certification
10
years of professional experience
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Work History
Receptionist
1 Year 3 Months- Greeted patients at check-in and check-out, delivering a welcoming, patient-centered experience from arrival to departure.
- Presented comprehensive treatment plans side-by-side with patients in operatories, clearly explaining clinical recommendations and providing accurate estimated co-pays.
- Optimized patient scheduling and appointment confirmations, maximizing daily provider production and reducing no-show rates.
- Facilitated seamless communication between patients and clinical staff, enhancing overall care coordination and patient satisfaction.
- Verified eligibility and benefits for HMO and PPO plans, accurately submitting electronic claims and aggressively following up on 90+-day aging accounts.
- Calculated and collected patient co-pays, processed pre-authorizations, and actively managed approvals and denials to minimize out-of-pocket friction.
- Audited and reconciled monthly dental lab invoices against completed cases to ensure accurate billing for crowns, bridges, implants, and orthodontic appliances.
- Tracked and matched lab fees to patient accounts, verifying that third-party laboratory costs aligned with estimated treatment plans and office financial policies.
- Executed daily administrative and financial operations, including records management, daily financial reconciliations, and bank deposits.
Receptionist
2 Years 1 Month- Greeted patients at check-in and check-out, delivering an organized, welcoming, and high-quality experience from arrival to departure.
- Verified eligibility and comprehensive benefits for Medicaid and PPO insurance plans, ensuring accurate coverage details prior to patient appointments.
- Calculated and collected patient co-pays, submitted pre-authorizations, and actively managed approvals and denials to minimize treatment delays.
- Optimized the practice schedule and coordinated appointment confirmations, managing high-volume incoming calls while maintaining precise patient records.
- Executed daily administrative operations with high efficiency, utilizing advanced typing, digital document scanning, and meticulous records management.
Delivery Driver
2 Years 7 Months- Managed and executed high-density daily delivery routes, consistently averaging 180+ stops and successfully distributing 250+ packages per shift under strict time constraints.
- Maintained a 99%+ on-time delivery rate by strategically organizing cargo van inventory chronologically to maximize drop-off efficiency and speed.
- Navigated high-volume urban and residential territories independently, utilizing advanced GPS mapping and digital routing software to optimize travel paths and reduce mileage.
- Demonstrated strong physical stamina and adaptability, efficiently handling packages up to 50 lbs and safely operating cargo vehicles in diverse weather conditions and high-traffic areas.
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
Receptionist/Dental Assistant
5 Months- Optimized practice scheduling and patient flow, seamlessly managing high-volume phone lines, appointments, and check-in/check-out procedures.
- Verified insurance eligibility and comprehensive benefits, facilitating accurate billing and ensuring a smooth financial experience for patients.
- Executed core administrative and financial operations, processing patient payments, updating digital records, and maintaining an organized, welcoming reception area.
- Provided expert four-handed chairside assistance to the dentist during clinical procedures, ensuring patient comfort and optimal workflow efficiency.
- Managed strict infection control protocols, including the sterilization and disinfection of dental instruments, equipment, and treatment rooms in compliance with safety standards.
- Prepared and staged operatory rooms for upcoming procedures, keeping clinical supplies organized and fully stocked.
Receptionist/Dental Assistant
3 Months- Greeted patients at check-in and check-out, delivering an organized, welcoming, and high-quality experience from arrival to departure.
- Verified eligibility and comprehensive benefits for Medicaid and PPO insurance plans, ensuring accurate coverage details prior to patient appointments.
- Calculated and collected patient co-pays, submitted pre-authorizations, and actively managed approvals and denials to minimize treatment delays.
- Optimized the practice schedule and coordinated appointment confirmations, managing high-volume incoming calls while maintaining precise patient records.
- Executed daily administrative operations with high efficiency, utilizing advanced typing, digital document scanning, and meticulous records management.
Service Manager
3 Years 9 Months- Managed daily team schedules, shift change hand-offs, and mandatory team meetings, ensuring optimal front-line and prep coverage during high-volume peak hours.
- Trained, coached, and mentored crew members on Chipotle’s top guest service standards, culinary procedures, and core values, fostering a high-energy, collaborative team culture.
- Supervised the line and throughput execution, monitoring deployment and coaching the team in real-time to increase transaction speed and elevate the guest experience.
- Enforced strict adherence to Chipotle’s Food Safety Seven and standard operating procedures, executing rigorous daily food safety audits and temperature logs (HACCP compliance).
- Oversaw the preparation and execution of high-quality culinary standards, verifying that recipes, portion controls, and presentation consistently aligned with brand expectations.
- Maintained a pristine facility status, managing deep-cleaning schedules, organizing inventory storage, and ensuring strict compliance with local health department regulations.
Sortation Associate (Temporary)
2 Months- Sorted, scanned, and routed high volumes of time-sensitive freight within a fast-paced delivery station, ensuring 100% package tracking accuracy from intake to final dispatch.
- Executed precision "stowing" operations, scanning and organizing packages into designated delivery bags and heavy-duty fabric totes based on zip codes and specific route locations.
- Utilized advanced handheld scanners and warehouse management systems (WMS) to track inventory, flag misrouted packages, and instantly troubleshoot tracking discrepancies.
- Staged and built customized routing carts for delivery driver load-outs, arranging heavy, oversized boxes and packages chronologically to facilitate rapid loading and minimize driver delay.
- Inducted incoming packages onto conveyor belts, rapidly scanning labels and applying routing stickers at a high rate per hour (SPH) to maintain continuous facility workflow.
- Adapted swiftly to rotating warehouse assignments, including indoc, sorting, stowing, problem-solve, and buffer zones to support the station during peak volume hours.
Education
Associate’s Degree - Healthcare
Pursuing
Diploma
Skills
Attention to detail
Time management
Listening skills
Appointment scheduling
Verbal and written communication
Office organization
Friendly
positive attitude
Insurance claims processing
Insurance verification
Dental insurance experience
Phone and email etiquette
Dental terminology
Excellent multitasking capability
Commercial driving
Class A commercial Driver's license
DOT compliance
Vehicle inspections
Defensive driver training
Dependable and reliable
Clean MVR
Certification
- CDL A License – Obtained 2023-06-27
- TSA Training – Completed
- Philadelphia Police Cadet Explorers Program
Interests
MAKEUP ARTIST (NOT LICENSED) 10+ YEARS EXPERIENCE
Currently pursuing advanced artistry skills to specialize in Bridal Makeup
Driver Experience
- Amazon Flex Driver: 6 months
- Uber Eats Driver: 6 months
- DoorDash Driver: 6 months
Timeline
Receptionist
Dental Solutions
03.2025 - CurrentRead More
Receptionist
Prime Choice Dental
05.2024 - CurrentRead More
Delivery Driver
Amazon
10.2021 - 05.2024Read More
Receptionist/Dental Assistant
Prime Dentistry
12.2020 - 05.2021Read More
Receptionist/Dental Assistant
GTown Dental
09.2020 - 12.2020Read More
Sortation Associate (Temporary)
Amazon
03.2020 - 05.2020Read More
Service Manager
Chipotle Mexican Grill
12.2016 - 09.2020Read More
Bucks County Community College
Associate’s Degree from Healthcare
Read More
John W. Hallahan Catholic Girls’ High School
Diploma
Read More