Anaiz Roman
340 W Flagler Street,FL
Summary
Dynamic guest relations professional with extensive experience at Away Spa, recognized for enhancing customer satisfaction through exceptional interpersonal skills and effective conflict resolution. Proven track record in training new team members, promoting luxury services, and fostering positive relationships in fast-paced environments. Expertise in problem analysis and solution articulation, with fluency in English and Spanish. Aiming to leverage strong organizational skills and enthusiasm to contribute to the continued success of a thriving hospitality team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Spa Receptionist
Away Spa
Miami Beach, FL
02.2023 - Current
- Provided 5-star Forbes service, welcoming guests, answering inquiries, and training new talents.
- Managed guest relations and high-end appointment scheduling, ensuring a seamless spa experience.
- Promoted and upsold luxury spa services while maintaining brand standards and exceptional guest experience.
Organizer & Facilitator of Self-Awareness Retreats
Golden Way Meditations & Eco Retreats
Brooklyn, NY
02.2019 - 11.2023
- Discovered opportunities to gain deeper insights into creating efficient, ecological living expeditions and adventures.
- Assisted groups of individuals who undertook personal and transpersonal transformations.
- Identified leaders to guide, nurture, and help improve personal awareness.
- Participated in strategy development and planning to grow the company.
- Identified objectives by analyzing feedback and observing surroundings.
Bartender/Server
Brasserie Ruhlmann
New York, NY
04.2017 - 10.2019
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Took customers' orders and capitalized on opportunities to sell special beverages and food pairings.
- Organized bar inventory and storage procedures to keep stock within optimal levels, and meet expected customer demands.
Waitress
Reichenbach Hall
New York, NY
02.2016 - 06.2017
- I greeted new customers, discussed specials, took drink orders, and built immediate positive connections with guests.
- Maintained customer satisfaction with timely table check-ins to assess drink, or other needs.
- Shared knowledge of menu items and flavors enables customers to make personal decisions based on taste and interest.
- Stayed up to date on menu changes to offer current and accurate information, answer questions, and help customers select optimal meal choices based on individuals' preferences.
Education
Associate of Arts -
Zen Of Acting
New York, NY12-2015
High School Diploma -
Angel Sandin Martinez
Puerto Rico05-2008
Skills
- Guest Relations
- Interpersonal skills
- Worksite coordination
- Conflict Resolution
- Relationship building
- Training and Development
- Work ethic
- Written communication
- Great listening skills
Accomplishments
- Awarded Talent of the Month in December 2024
- Nominated for the Rising Star Awards by Marriott South Florida Business 2024
Languages
English
Professional
Spanish
Professional
Certification
- Food and Beverage Certificatiion
Timeline
Spa Receptionist
Away Spa
02.2023 - Current
Organizer & Facilitator of Self-Awareness Retreats
Golden Way Meditations & Eco Retreats
02.2019 - 11.2023
Bartender/Server
Brasserie Ruhlmann
04.2017 - 10.2019
Waitress
Reichenbach Hall
02.2016 - 06.2017
Associate of Arts -
Zen Of Acting
High School Diploma -
Angel Sandin Martinez
Similar Profiles
Baran AcarBaran Acar
Massage Therapist & Spa Management at , AURA SPA WELLNESS, VIENTO SPA, OCEAN SPAMassage Therapist & Spa Management at , AURA SPA WELLNESS, VIENTO SPA, OCEAN SPA
Rosemary CrocciaRosemary Croccia
Independent Contracted Massage Therapist at Zen Diva Spa (Home Spa)Independent Contracted Massage Therapist at Zen Diva Spa (Home Spa)
San Juana MartinezSan Juana Martinez
Nail Technician at Vip Nails & Spa Salon / Allure Nails & Spa SalonNail Technician at Vip Nails & Spa Salon / Allure Nails & Spa Salon
Leo Jr SisonLeo Jr Sison
Branch Manager at Wooden BakeryBranch Manager at Wooden Bakery
Kim AndersonKim Anderson
Guest Service Call Representative at Walt Disney World CompanyGuest Service Call Representative at Walt Disney World Company