Anaiza Michelle Edmisson
The Woodlands,TX
Summary
Talented manager offering multi-faceted specialty ranging from design of accessories and furniture to lighting, as well as managing multi million-dollar businesses and wholesale accounts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful and forward-thinking with a hard-working and dedicated mindset. Trustworthy with solid experience in customer service and staff supervision. Reputation for displaying professionalism and high levels of integrity.
Overview
15
15
years of professional experience
Work History
General Manager
Veronica Beard
03.2022 - Current
- In my first year I was able to increase client sales by 26% and top client spend by 13%, which is the highest the store has seen LTD.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share, as well as increased store volume by 34% in my first year.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Partnered with wholesale accounts in our market to create strong relationships generating valuable networking opportunities for the company.
- Worked closely with buying and planning team to ensure our clients were getting the product that they were looking for and to increase our average sell through rate.
- Overseeing all operations, hiring, training and management
- Ensure exceptional customer service standards are maintained at all times
- Monitors and analyzes store performance data to identify areas for improvement and make data-driven decisions
- Maintain visual merchandising standards to reflect the brand's aesthetic and highlight new collections
- Coordinated and executed store events to drive foot traffic and increase sales. I was able to increase TTL event revenue in my first year by 40% YoY with an increase in conversion by 6%.
Store Manager
Garage Clothing Store
08.2021 - 03.2022
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed routine store inventories.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Store Department Manager
Anthropologie
09.2019 - 08.2021
- Scheduled home consultations to present sample fabrics and provide furniture and accessory recommendations.
- Facilitated requests regarding product information, installation methods and product upgrade options.
- Assisted clients with budget considerations and made recommendations for furniture, wall hangings and other items.
- Assisted customer in designing and creating comfortable and functional environments to represent their lifestyle, taste and budget.
- Ensuring high levels of customers satisfaction through excellent service while following company policies.
- Responsible for overseeing staff, merchandising, maintaining stocks, implementing business strategies to attain sales goals, forecasting sales, recruiting new employees, and providing customer service.
- Handled all customer relation issues in a gracious manor and in accordance with company policies.
- Help promote company culture that encourages top performance and top morale.
- Train new hires on standards and procedures of the company, from how to handle negative customer experience to how to properly interact with customers.
- Responsible for overseeing staff of 5 managers and 25-30 associates.
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Achieves financial objectives by preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Created look and feel of visual merchandising publications to better target specific audiences.
- Managed merchandising standards and maintained consistency across distribution channels.
Assistant Manager
Tory Burch
02.2019 - 07.2019
- Help promote company culture that encourages top performance and top morale.
- Forecast requirements; prepare annual budget; schedule expenditures; analyze variances; initiating corrective actions.
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends.
- Work closely with inventory manager and team to perform analysis of inventory and ensure we utilize inventory effectively, purchasing right equipment, maintaining solid inventory data and reduce sub-rental expenses.
- Communicate customer issues with operations team and devise ways of improving customer experience, including resolving problems and complaints.
- Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
- Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill set.
- Schedule all staff month in advance to make sure team had adequate work life balance.
Assistant Manager of Operations & Training
Madewell
05.2018 - 02.2019
- Responsible for overseeing sales floor at all times.
- Oversee all operations in store and make sure organization is running as well as it possibly can, with smooth efficient service that meets expectations and needs of customers and clients.
- In charge of on-boarding and training new hires and current staff of new company policies.
- Managed team of 20-25 employees.
- Processing Payroll and making weekly and monthly schedules.
- Provide daily reports directly to Area Manager and Corporate Office.
- Managed inventory control/ shrinkage by conducting monthly counts.
- Worked hand in hand with Store Director to find most efficient way to resolve issues and beat LY goals.
Assistant Manager
Kendra Scott
08.2015 - 04.2018
- Responsible for day to day operations and management- training and overseeing 15-20 retail staff.
- Managed inventory control/ shrinkage by conducting monthly counts.
- Provide on-the-ground support for sales associated as they work with new clients and customers.
- Develop, assign and monitor sales goals for retail personnel.
- Provide daily reports of field sales and communicate EOD data to corporate.
- Resolve customer concerns in timely and empathetic manner.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Sales Associate/ Watch Specialist
Nordstrom The Woodlands
08.2014 - 02.2015
- Oversee watch department, manage inventory, and contact vendors about watch sales in current demographic.
- Proactively acknowledged, greeted and assisted customers in store.
- Offered customers with exemplary and timely service.
- Served multiple customers, discovered their needs, and made recommendations to generate sales.
- Enhanced product knowledge utilizing limited resources.
- Handled cash, checks, and credit card transactions.
- Managed registers in accordance with POS guidelines.
- Restocked and maintained sales floor.
- Built and maintained internal and external customer satisfaction.
- Met and exceeded sales goals.
- Assisted supervisors to identify and resolve issues in store.
Sales Associate
Pandora Jewelry
08.2013 - 08.2014
- Welcome customers to the store and answer their queries.
- Follow and achieve department sales goal.
- Go the extra mile” to drive sales.
- Maintain in-stock and presentable condition assigned areas.
- Remain knowledgeable on products offered and discuss available options.
- Process POS (point of sale) purchases.
- Handle returns of merchandise.
- Team up with co-workers to ensure proper customer service.
- Build productive trust relationships with customers.
- Comply with inventory control procedures.
Sales Associate
Fossil Store
09.2011 - 08.2014
- Maintaining sales floor appearance.
- Cross-selling products.
- Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction.
- Assist customer with watch and handbag selection, making suggestions to fit their needs.
- Helped with incoming shipments, organizing back room, and inventory management.
- Achieved perfect attendance and on-time record
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Answered customer questions regarding sizing, accessories and proper care for merchandise
Team Member
Chick-fil-A
04.2010 - 02.2011
- Multi-tasked in fast-paced environment while providing high quality customer service.
- Connected with guests on personal level to make their experience memorable.
- Trained new employees and answered questions concerning the employee handbook.
- Worked as a team to take orders, keep area clean and stocked.
- Contributed to team success by completing jobs quickly and accurately
- Maintained productive, efficient approach to all tasks
- Sought out ways to go above and beyond job requirements
- Learned all required tasks quickly to maximize performance
Education
High School Diploma -
Oak Ridge High School
Spring, TX2014
Skills
- Customer Service Management
- Wholesale Account Management and Partnership
- Budget Control
- Administrative Management
- Team Leadership
- Supplier Monitoring
- Payroll Administration and Timekeeping
- Creative Design
- Customer Retention
- Staff Supervision
- Visual Merchandising
- Project Design
- Excellent attention to detail
Timeline
General Manager
Veronica Beard
03.2022 - Current
Store Manager
Garage Clothing Store
08.2021 - 03.2022
Store Department Manager
Anthropologie
09.2019 - 08.2021
Assistant Manager
Tory Burch
02.2019 - 07.2019
Assistant Manager of Operations & Training
Madewell
05.2018 - 02.2019
Assistant Manager
Kendra Scott
08.2015 - 04.2018
Sales Associate/ Watch Specialist
Nordstrom The Woodlands
08.2014 - 02.2015
Sales Associate
Pandora Jewelry
08.2013 - 08.2014
Sales Associate
Fossil Store
09.2011 - 08.2014
Team Member
Chick-fil-A
04.2010 - 02.2011
High School Diploma -
Oak Ridge High School
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