Ana Jaqueline Monreal Salazar
Streamwood,IL
Summary
Detail-oriented administrative professional with a strong command of Visual GA software and proven expertise in client management and documentation. Proficient in writing and maintaining accurate case notes, verifying and updating client files, and ensuring meticulous documentation through scanning and uploading pertinent documents. Adept at scheduling Food Pantry appointments, issuing ID cards, and providing prompt client support by managing voicemails effectively. Seeking to contribute strong organizational and communication skills to a dynamic team environment.
Overview
9
9
years of professional experience
Work History
Program Support Specialist
Elk Grove Township
09.2023 - Current
- Proficient in navigating Visual GA software to manage client information, case notes, and documentation.
- Experienced in creating and updating client profiles, including personal details, contact information, and household member records.
- Efficiently schedule appointments for new and existing clients at the Food Pantry.
- Renew and issue Food Pantry ID cards promptly and accurately based on client needs.
- Check voicemails regularly throughout the day to respond to client inquiries within one business day.
- Diligently tracked donations the Food Pantry, Medical Lending Closet, and Township Library.
Technical Assistant
Oceanside Public Library
01.2021 - 06.2023
- Participated in outreach events to reach the community and provide library services
- Helped families select library materials as well as acquire library cards
- In charge of creating social media contact
- Presented storytime in Spanish
- Order new books for the library according to guidelines
- Designed monthly themed scavenger hunts
- Created weekly take-home crafts for children.
Office Assistant
Oceanside Public Library
01.2019 - 01.2021
- Providing excellent customer service while abiding to the library policies
- Helping new customers with the self-register and issuing library cards
- Help customers with self-checkout and self-payment of library service fees and fines
- Placing material on hold for customers
- Shelving and searching for books, DVDs, CDs, and magazines for customers
- Answering and handling phone calls
- Assisting customers with the use of Library materials and inquiries of directions and information
- Helping with inventory and cataloging new materials.
Library Assistant
Oceanside Public Library
01.2019 - 01.2019
- Handle customer issues while enforcing Library policies
- Assisted the public with the use of Library materials and helped locate the materials for the customer
- Answered and handling phone calls with quick reference questions and current library events available for the customer
- Register new customers and assist new library cardholders with the self-checkout machine
- Assisted customers using public computers and other equipment, such as the copy and fax machine.
Desk Clerk
Poplar Creek Public Library
01.2016 - 01.2019
- Provided on-site and telephone customer service to library patrons and staff
- Registered patrons and issued library cards
- Collected and processed fines and fees
- Inspected, sorted, and shelved library materials
- Placed and processed library materials on hold for patrons.
Education
Palomar College
San Marcos, CASome College Education in Elementary Education -
Elgin Community College
Elgin, IL01.2021
Skills
- Customer Service
- Positive Attitude
- Time Management
- Dedicated Team Player
- Spanish Fluency
- Microsoft Word
- Microsoft Excel
- Computer Proficiency
- Microsoft Outlook
- File Organization
Affiliations
- Gospelife Church
Reading
Avid reader of non-fiction and personal development books, constantly seeking opportunities for personal growth and self-improvement.
Timeline
Program Support Specialist
Elk Grove Township
09.2023 - Current
Technical Assistant
Oceanside Public Library
01.2021 - 06.2023
Office Assistant
Oceanside Public Library
01.2019 - 01.2021
Library Assistant
Oceanside Public Library
01.2019 - 01.2019
Desk Clerk
Poplar Creek Public Library
01.2016 - 01.2019
Palomar College
Some College Education in Elementary Education -
Elgin Community College