Ana Jessica Navarro
Riverside,CA
Summary
Over 8 plus years in property management experience, most recently aiding in the management of a 275 unit luxury lease up project.
Overview
9
9
years of professional experience
Work History
ASSISTANT MANAGER
GREYSTAR
RIVERSIDE, CA
08.2018 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained 95% rent collection throughout rent relief periods and assisted residents with completion of housing assistance applications.
- Implemented new tactics to help community reach stabilization during middle of pandemic.
- Assisted with training and on-boarding of all new Team Members.
- Mentored Leasing team in applying effective sales techniques and delivering top-notch customer service.
- Mitigated difficult situations between residents, staff and vendors.
- Monitor property renters insurance program to maintain property compliancy.
LEASING PROFESSIONAL
WESTERN NATIONAL
RANCHO CUCAMONGA, CA
01.2014 - 01.2018
- Toured and showed prospective residents apartment homes of 496 unit, garden style community
- Answered telephones, responded to prospect leads and resident emails
- Prepared leasing files from start to finish, including generating new and continuing leases
LEASING PROFESSIONAL
GREYSTAR
BETHESDA, MD
09.2012 - 01.2014
- Toured and showed prospective residents around at 475 high-rise community
- Generated new leasing and renewal contracts
- Achieved 95% and above in company Shop Program
- Responded to all phone calls, emails and prospect leads
- Kept up with weekly market surveys.
Education
High School Diploma -
Upland High School
Upland, CA05.2006
Skills
- Teamwork
- Interpersonal
- Leadership
- Rent Collection
- Critical Thinking
- Self-Sufficient
- Customer Service
- Problem Solving
- Technological
- Industry Related Software
- Word
- Excel
Timeline
ASSISTANT MANAGER
GREYSTAR
08.2018 - Current
LEASING PROFESSIONAL
WESTERN NATIONAL
01.2014 - 01.2018
LEASING PROFESSIONAL
GREYSTAR
09.2012 - 01.2014
High School Diploma -
Upland High School