Ana Joaquina Minier Duran
2070 Creston Ave,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
6
6
years of professional experience
Work History
Social Media Manager
Dress Me Sweet Boutique
04.2017 - Current
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Suggested and implemented new features to develop brand awareness.
- Drove cross-functional collaboration with focus on quality service delivery.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Developed and promoted brand, images and identity to media and public.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Created uniforms designs.
- Reply text and calls from customers.
PT Food Delivery Driver
Amazon
03.2021 - 08.2022
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Delivery packages to destination points in a timely and organized manner to ensure customer satisfaction.
- Use handheld technology to deliver customer package, manage delivery progress, and solve issues that occur.
- Follow up on customer request or problems with solution-oriented approach while keeping customers and Driver’s support personnel informed of delivery progress.
- Follow strict safety guidelines and quality standards on and off the road.
Shift Manager
McDonald's Restaurant
09.2019 - 05.2020
- Created shift schedules and communicated with employees and other Shift Managers on assignments.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised and monitored the performance of 15 employees in order to maintain safety, security, and ensure the team is meeting McDonal’s standards by providing customers with fast, accurate, and friendly service.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Responsible for maintaining health and safety guidelines, inventory management, daily maintenance and cleanliness, quality food production, and training.
Education
Coursera
Bachelor Of Health Science - Medicine
Universidad Tecnologica De Santiago- UTESA
Santiago, Dominican Republic03.2017
Skills
- Learning capacity
- Adaptation capacity
- Audience Segmentation
- Bilingual: Spanish and English
- Digital Content Development
- Online Presence Monitoring
- Brand Development and Awareness
- Digital Media Advertising
- Social Ad Campaigns
- Increasing Engagement
- Time Management
- Audience Engagement
- Business Development
- Social Media Management
- Online Marketing and Advertising
- Content Generation
- Content Strategy
- Lead Generation
- Goal Planning
- Interpersonal Skills
- Verbal and Written Communication
- Critical Thinking
- Excellent Multitasking
- Teamwork and Collaboration
- Attention to Detail
- Managing Complaints
- Facebook, Instagram, LinkedIn
- Brand or Products Development
- Administrative Duties
- Material Packaging
- Sales
- Retail Merchandising
- Telephone Management
- POS Inventory System Operation
- Telephone Reception
- Basic Math Functions
- Wrapping and Boxing
- Customer Complaint Resolution
- Customer Service and Assistance
- Sales and Promotions
- Customer Relationship Management
- Product Recommendations
- Microsoft Office
- Clinical Translation
- Online Chat
Languages
Spanish
Native or Bilingual
English
Professional Working
German
Elementary
Timeline
PT Food Delivery Driver
Amazon
03.2021 - 08.2022
Shift Manager
McDonald's Restaurant
09.2019 - 05.2020
Social Media Manager
Dress Me Sweet Boutique
04.2017 - Current
Coursera
Bachelor Of Health Science - Medicine
Universidad Tecnologica De Santiago- UTESA
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