Summary
Overview
Work History
Education
Skills
English
Languages
Timeline
GeneralManager
Anajosmir Ruiz

Anajosmir Ruiz

Miami,FL

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with over 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Determined with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Strategic Manager with experience leading and overseeing Restaurants and telecommunications business activities. Strong history of devising precise and targeted business operations plans, managing costs, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and growth initiatives while leading quick and efficient attainment of objectives. Forward-thinking manager with extensive knowledge of Human Resources. Known for success in several industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level high position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated human resources professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of managing and training in payroll. Motivated to learn, grow and excel in any Industry.

Overview

21
21
years of professional experience

Work History

General Manager

Carrot Express Restaurant
Miami, FL
10.2021 - Current
  • Manage budget implementations, employee reviews, training, schedules and contract negotiations.
  • Develop and maintain relationships with customers and suppliers through account development.
  • Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implement operational strategies and effectively built customer and employee loyalty.
  • Organize budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduce costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drive business growth while leading operations, strategic vision and long-range planning.
  • Guarantee the appropriate use of human resources to achieve goals in reducing overtime costs.

Manager of Operations

Katara's Art & Decco
Bogota, Colombia
10.2016 - 07.2019
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

Manager at Costumer Service Offices

Movilnet Telecommunications
Caracas, Capital District
03.1998 - 06.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Communicated professionally with colleagues, freelancers and clients.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided back up for customer service managers.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for telecommunications business.
  • Conducting interviews to recruit new staff.

Education

M.D. - Sociology

Central University of Venezuela
Caracas, Venezuela
07.2009

Skills

  • Performance Assessment
  • Mathematical Calculation and Reasoning
  • Program Optimization
  • Administrative Management
  • Employee Motivation
  • Quality Assurance
  • Department Oversight
  • Goal Setting
  • Assignment Delegation
  • Staff Scheduling
  • Problem Anticipation and Resolution
  • Records Organization and Management
  • Budget Control
  • Verbal and Written Communication
  • Supplier Monitoring
  • Originality and Creativity
  • Team Leadership
  • Decision Making
  • Focus and Follow-Through
  • Recruitment and Hiring
  • Human Resources Oversight
  • Policy Development and Enforcement
  • Sales Promotion
  • Business Leadership
  • Customer Service Management
  • Finance and Accounting Oversight
  • Sales Coaching
  • Deadline Management
  • Direct Sales
  • Multitasking and Prioritization
  • Inventory Tracking and Management
  • Money Handling
  • Payroll Administration and Timekeeping
  • Calendar Management
  • Purchasing Leadership

English

Fluid oral and written.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

General Manager

Carrot Express Restaurant
10.2021 - Current

Manager of Operations

Katara's Art & Decco
10.2016 - 07.2019

Manager at Costumer Service Offices

Movilnet Telecommunications
03.1998 - 06.2016

M.D. - Sociology

Central University of Venezuela
Anajosmir Ruiz