Ana Julia Figueras
Florida
Summary
Multilingual professional experienced in patient care and support. Known for strong communication and conflict resolution skills, contributing to improved patient satisfaction and team effectiveness. Eager to leverage expertise in nursing and customer service to drive positive healthcare outcomes. Dedicated assistant manager with a proven track record in customer service excellence and team collaboration. Skilled in developing training materials and conducting patient assessments, ready to enhance operational efficiency and team performance. Results-oriented assistant manager with expertise in operations management and team leadership. Demonstrated success in enhancing inventory accuracy and implementing visual merchandising strategies to boost sales. Committed to fostering a collaborative work environment and delivering exceptional customer experiences. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Assistant Manager
West Marine
, FL
12.2020 - Current
- Assisted in managing daily store operations and staff scheduling.
- Developed training materials for new employees and conducted onboarding sessions.
- Collaborated with team to ensure inventory accuracy and product availability.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Implemented visual merchandising strategies to enhance product displays and sales.
- Monitored sales trends and reported insights to improve stock management.
- Coordinated promotional events to drive customer engagement and store traffic.
- Supported team members in achieving sales goals through motivation and guidance.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Nursing Student
Broward College
Coconut Creek, Florida
08.2023 - 08.2025
- Assisted in patient assessments and data collection for nursing evaluations.
- Supported nursing staff with daily patient care and medication administration.
- Participated in simulation labs to practice clinical skills and emergency procedures.
- Collaborated with peers on case studies to enhance critical thinking abilities.
- Organized study groups to facilitate collaborative learning among classmates.
- Observed and documented patient interactions to improve communication skills.
- Completed coursework in pharmacology, anatomy, and nutrition for nursing practice.
- Monitored vital signs such as blood pressure, temperature, pulse rate, and respiration rate according to established protocols.
- Provided direct nursing care to patients, including wound care, medication administration, and other treatments.
- Provided emotional support for patients undergoing stressful situations or treatments.
- Responded to patient needs and special requests.
- Managed multiple tasks simultaneously while providing quality care.
- Demonstrated knowledge of infection control practices within clinical setting.
- Promoted open communication and honored patient rights and confidentiality.
- Lifted, ambulated and fed patients to deliver optimal care services.
- Partnered with registered nurses to perform specified patient care activities.
- Observed changes in patient conditions and reported any concerns to supervising nurse or physician.
- Noted changes in patient condition by notifying and assisting nurses in handling patient care needs.
- Prepared medications for administration by reading physicians' orders accurately and following established procedures for administration of drugs safely.
- Maintained accurate documentation in electronic medical records system.
- Performed patient assessments and developed individualized care plans.
- Administered oral medications accurately according to physician's orders.
- Assessed patient responses to treatments or interventions promptly.
- Enrolled in accredited school of nursing in good standing to pursue healthcare career.
- Organized supplies and equipment needed for each procedure performed.
- Assisted with the preparation of laboratory specimens for testing.
- Applied basic medical terminology and abbreviations to enter and retrieve computerized information.
- Performed wound care and dressing changes with attention to infection control.
- Engaged in clinical rotations across various departments to gain diverse experience.
- Provided emotional support and advocacy for patients and their families.
- Practiced infection control measures, including proper handwashing and PPE use.
- Followed all hospital and nursing protocols for patient safety and confidentiality.
- Utilized nursing simulation labs to practice and refine skills.
- Supported post-operative care, monitoring for complications and promoting recovery.
- Managed time effectively to prioritize patient care tasks.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
Education
Associate of Science - Nursing
Broward College
Coconut Creek, FL08-2025
High School Diploma -
Western High School
Davie, FL08-2021
Skills
- Multilingual communication: English, Portuguese, and Spanish
- Patient care and support
- Clinical assessment
- Team collaboration
- Medication management
- Customer service excellence
- Conflict resolution strategies
- Time management skills
- Data documentation and reporting
- Cost control measures
- Process improvement initiatives
- Operations management
- Staff development
- Budgeting and finance
- Project management
- Customer rapport
- Policy enforcement
- Sales forecasting
- Employee scheduling
- Retail operations management
- Cost reduction
- Project management abilities
- Workload management
- Team motivation techniques
- Customer service and satisfaction
- Team leadership
- Multitasking and organization
- Goal setting
- Task delegation
- Corporate social responsibility
- Strategic thinking
- Workplace safety compliance
- Decision-making
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Certification
CPR Certified
Timeline
Nursing Student
Broward College
08.2023 - 08.2025
Assistant Manager
West Marine
12.2020 - Current
Associate of Science - Nursing
Broward College
High School Diploma -
Western High School