Ana Julia Ruiz Perez
Levittown,NY
Summary
Reliable professional known for strong multitasking abilities and reliability. Committed to fostering customer loyalty and satisfaction while implementing process improvements to enhance service efficiency.
Overview
9
9
years of professional experience
Work History
Bartender - Server
Red Lobster
Carle Place, NY
03.2024 - Current
- Crafted innovative cocktails using fresh ingredients, enhancing menu offerings and customer satisfaction.
- Trained new bartenders on operational procedures, ensuring consistency in service and product quality.
- Developed strong rapport with customers, fostering loyalty and repeat business through exceptional service.
- Implemented process improvements that increased workflow efficiency during peak hours, reducing wait times.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Server
Tocolo Cantina
Glen Cove, NY
06.2023 - 02.2024
- Assisted in maintaining cleanliness of dining area, enhancing overall guest experience.
- Processed customer payments accurately, utilizing point-of-sale systems for transactions.
- Engaged with guests to promote menu specials, enhancing dining experience and encouraging upselling.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Bartender - Server
Margaritas Cafe
Wantagh, NY
04.2017 - 05.2023
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted in training new staff on drink preparation and customer service standards.
- Handled cash transactions accurately, ensuring compliance with cash management procedures.
- Adapted quickly to changing menu items and seasonal cocktail offerings for customer satisfaction.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Massage Therapist
Somatic Massage Therapy
New Hyde Park, NY
07.2017 - 03.2020
- Provided therapeutic massage services tailored to individual client needs, enhancing overall wellness and relaxation.
- Utilized various massage techniques including Swedish and deep tissue to alleviate muscle tension.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
- Offered aromatherapy and hot stones as part of massage treatments.
- Adapted massage methods for clients with specific conditions such as pregnancy or sports injuries, facilitating safe and effective therapy.
Server
Mojito Restaurant
Port Washington, NY
10.2016 - 02.2017
- Provided excellent customer service, addressing guest inquiries and ensuring satisfaction.
- Delivered food and beverages promptly, adhering to restaurant standards for quality and presentation.
- Adapted quickly to dynamic environment during peak hours, managing multiple tables efficiently.
- Participated in team meetings to discuss service improvements and share best practices with colleagues.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
Bachelor of Science - Business Administration And Management
IUTIRLA
Caracas, Venezuela06-2014
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Cleanliness and hygiene
- Customer service expertise
- Professional appearance
- Complaint handling
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bartender - Server
Red Lobster
03.2024 - Current
Server
Tocolo Cantina
06.2023 - 02.2024
Massage Therapist
Somatic Massage Therapy
07.2017 - 03.2020
Bartender - Server
Margaritas Cafe
04.2017 - 05.2023
Server
Mojito Restaurant
10.2016 - 02.2017
Bachelor of Science - Business Administration And Management
IUTIRLA