Ana Julissa Suarez
Fort Lauderdale,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Car Sales
Lehman Auto World
03.2022 - Current
- Understanding customer preferences
- Demonstrating vehicle features, facilitating test drives, and assisting in completing necessary paperwork for successful sales
- Striving and pursuing sales targets, providing excellent customer service throughout the entire purchasing process
- Adaptability to client needs
- Responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets
- Closed sales by overcoming objections, asking for sales, negotiating prices, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products
- Followed up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites
Customer Experience Manager
Victoria's Secret
01.2021 - 03.2022
- Develop and implement customer experience strategies, which can involve: Reviewing and pulling insights from analytics and data
- Implementing change that anticipates and addresses customer questions, needs, and complaints
- Segmenting customers and audiences into meaningful groups
- Strong communication and analytical skills, and experience in managing customer service teams
- Responding to customer inquiries, developing goals and reporting progress.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Waitress/Server
TACOCRAFT TAQUERIA & TEQUILA BAR
02.2020 - 12.2021
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner
- Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times
- Responsible for customer satisfaction
- Taking and delivering customer orders while coordinating with their coworkers to elevate each customer's dining experience
- Maintained wam and polite attitude with a very positive perspective.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Cashier Team Lead
Ulta beauty
01.2020 - 10.2021
- Responsible for leading sales, and implementing strategies to convert sales and attract customers
- Handle and solve customer complaints
- Supervise staff and motivate peak performances
- Analyze consumer behavior to ensure store exceeds customer expectations
- Prepare daily sales and inventory reports for upper management
- Oversee and maintain store inventory.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Increased customer loyalty and retention.
Service and Sales Specialist
Ernie's Carpets & Vinyl
06.2017 - 01.2020
- Handled sales paperwork and payments with a high degree of accuracy to minimize record-keeping errors.
- Answered in-depth questions about company offerings, service policies, and benefits of each plan.
- Cross-sold and upsold products to customers based on a solid understanding of current and forecasted needs.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Associate of Science -
Broward College
Fort Lauderdale, FL05.2021
High School Diploma -
Calvary Christian Academy
Fort Lauderdale05.2020
Skills
- Microsoft Software Proficiency
- Teamwork and Collaboration
- Flexible and Adaptable
- Multitasking Abilities
- Management
- Leadership
- Sales
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Car Sales
Lehman Auto World
03.2022 - Current
Customer Experience Manager
Victoria's Secret
01.2021 - 03.2022
Waitress/Server
TACOCRAFT TAQUERIA & TEQUILA BAR
02.2020 - 12.2021
Cashier Team Lead
Ulta beauty
01.2020 - 10.2021
Service and Sales Specialist
Ernie's Carpets & Vinyl
06.2017 - 01.2020
Associate of Science -
Broward College
High School Diploma -
Calvary Christian Academy
Similar Profiles
Vanessa JohnsonVanessa Johnson
Office Secretary at Lehman Auto BodyOffice Secretary at Lehman Auto Body
SAM NAEEMSAM NAEEM
BDC Manager at World Auto HoustonBDC Manager at World Auto Houston
Joqtan SanchezJoqtan Sanchez
Car Mechanic at Tire world auto careCar Mechanic at Tire world auto care