Ana K Zermeno

• Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
• Enhanced patient experience by coordinating timely and efficient referrals to specialists.
• Streamlined referral processes for improved patient satisfaction and reduced wait times.
• Trained new employees on referral coordination procedures, ensuring consistent quality of service.
• Verified patient insurance eligibility and entered patient information into system.
• Delivered excellent patient experiences and direct care.
• Trained new staff on filing, phone etiquette and other office duties.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Answered incoming calls, scheduled appointments and filed medical records.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Greeted and assisted patients with check-in procedures.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained payments from patients and scanned identification and insurance cards.
• Assist with billing tasks, collections and refunds from either insurance or patients.
• Assist patients with any of their account inquiries questions.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Process and complete all patients referrals including MRI/CT prior authorizations.
• Handled all incoming calls, taking payments thought the phone, setting new patients accounts. Handled and directed patients issues and concerns.
• Coordinate all meetings with the reps in the office.
• Process and complete all of Dr. Pham credentialing with insurance and hospital.
• Translate for all of our Spanish speaking patients.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Handling cash payments opening and closing the register daily.
• City Billing- Set up new customer and remove inactive customer, coordinate customers information with cities weekly to bill accurately.
• Daily receive and enter invoices into the AP System to process for payment. Call or email vendor to request backup purchase orders.

• Maintained payroll information by calculating, collecting, and entering data.
• Updated employee files with new details such as changes in address or salary levels.
• Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
• Maintained employee confidence and protected payroll operations by keeping information confidential.
• Compare purchase orders with invoices from steel fabrication companies, request invoices as well as copies of the POs. Enter both in the system and process payments and print check and mail out to the vendors.

* Develop spreadsheets, correspondence, and record all 170 employees time/attendance. Ne hire, expense. 

* Oversaw office operations, manage new hire orientations activities, safety videos, benefits, maintained personnel files, changes in W-2 withholding, or personal information. 

* Manage cash receipts, disbursements, invoicing, purchase order, tool room order, and office supplies orders. 

* Liaised between outside vendors, suppliers and consultants. 

* Document control

* Check material when arriving to our facility. Making sure ever thing match are order.

* File all documents in the office, kept the office organize and clean. 

• Prepared and distributed weekly payroll for staff of 50 employees.
• Oversaw inventory and office supply purchases.
• Kept organized documentations, such as Jobs completed, employee's profiles, purchase orders, inventory and incidents reports. 
• Liaised with vendors, suppliers and consultants to order and maintain inventory of office supplies.
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• Performed accounts receivable duties including invoicing, researching charge backs, discrepancies and reconciliations.

* Fill out incidents reports.

* Manage shipping and receiving. Made shipping tickets in EJE and issued Purchase Orders in Computer Ease. Check off material as received from vendors. 

* Establish and maintain Human Resources- related employee files reflecting salary increases, deductions, payroll exceptions, W-2 withholding, exercising a high level of confidentiality.

* Responsible of reporting and filling receipts from Company credit card.

* Train new employee's

* Research account transactions,  resolve discrepancies.

* Evaluated and reviewed customer statements for accuracy, made key adjustments, and provided customer support in response to critical concerns and questions. 

* Successfully managed personnel activities, retained new hire documents and maintained confidential personnel files composed of annual performance reviews ans salary data. 

* Report and print ads, responsible to prepare venues for events, maintained documents new/used company vehicle bookings. 

* Develop spreadsheets, correspondence, calendar activities. Collaborate with departments across the organization to ensure an efficient work area.