Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Owner/Operations Executive
Mixwells Nuts
06.2023 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversee daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Trained and motivated employees to perform daily business functions.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Breakfast Attendant
11.2022 - Current
Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
Coffee Shop Owner
03.2014 - 08.2015
Managed financial aspects of the business, including budgeting, payroll processing, and tax compliance.
Optimized store layout for improved customer flow, creating a comfortable space that encouraged patrons to linger longer.
Enhanced the overall aesthetic of the coffee shop, resulting in positive reviews and increased foot traffic.
Reduced waste by closely monitoring inventory levels and implementing a more effective ordering system.
Restaurant Owner/Operator
Self
01.2011 - 09.2013
Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
Boosted revenue through targeted marketing campaigns, special events, and promotions.
Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
Developed strong relationships with vendors to secure favorable pricing agreements, ensuring timely deliveries of quality products.
Restaurant Bar Owner
09.2004 - 11.2011
Collaborated with local businesses for cross-promotions, enhancing visibility in the community and driving foot traffic to the establishment.
Boosted restaurant revenue with effective marketing strategies, including social media promotion and local advertising.
Managed financial aspects of the business, including budgeting, profit/loss analysis, and cash flow management.
Implemented creative promotions such as themed nights or happy hour specials to attract new customers while retaining existing ones.
Implemented effective cost control measures in areas such as food waste reduction, energy conservation, and supply chain management.
Streamlined operations by implementing efficient inventory management systems and staff scheduling procedures.
Ensured compliance with all health and safety regulations through regular staff training sessions and rigorous inspections.
Created a welcoming atmosphere for patrons by designing an inviting interior space and providing exceptional customer service.
Fostered positive relationships with vendors to secure competitive pricing on food, beverage, and supplies.
Organized special events like live music performances or trivia nights to provide unique entertainment options for guests.
Developed a loyal customer base through consistent delivery of high-quality food, beverages, and service.
Set employee schedules, delegated work, and monitored food quality and service performance.
Managed payroll, daily deposits, and cost controls.
Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
Education
Bachelor of Science - Accounting
UNDIKNAS
Denpasar, Bali, Indonesia
10.1999
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Client Service
Operations Management
Business Management
Business Planning
Staff Management
Financial Management
Business launch
Business marketing
Driven and Determined
Bookkeeping
Customer Service Management
Languages
Indonesian
Native or Bilingual
Bahasa
Native or Bilingual
English
Native or Bilingual
Timeline
Owner/Operations Executive
Mixwells Nuts
06.2023 - Current
Breakfast Attendant
11.2022 - Current
Coffee Shop Owner
03.2014 - 08.2015
Restaurant Owner/Operator
Self
01.2011 - 09.2013
Restaurant Bar Owner
09.2004 - 11.2011
Bachelor of Science - Accounting
UNDIKNAS
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