Ana Karen Herrera
Weslaco,TX
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Pronto insurance where I fostered long-term client loyalty and expanded the client base. Skilled in document management and verbal communication, I excel in fast-paced environments, consistently meeting or exceeding sales quotas. Adept at leveraging organization skills and Microsoft Office proficiency to support business objectives.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Dedicated Sales Agent with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Receptionist
Studio4 Hair Salon
02.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Sales Representative
Prontoinsurance
02.2019 - 12.2021
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed, maintained and utilized diverse client base.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Built diverse and consistent sales portfolio.
Production Worker
Rockline Industries
12.2016 - 10.2017
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Met production targets and tight deadlines by collaborating closely with team members.
Education
High School Diploma -
Donna High School
Donna, TX05-2011
Skills
- Bookkeeping
- Scheduling
- Security
- Customer/Client relations
- Microsoft office specialist certified
- Database administration
- Time management
- Clerical support
- Front desk operations
- Documentation and reporting
- Multi-line telephone skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Studio4 Hair Salon
02.2025 - Current
Sales Representative
Prontoinsurance
02.2019 - 12.2021
Production Worker
Rockline Industries
12.2016 - 10.2017
High School Diploma -
Donna High School
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