AnaKaren Ledezma
Del Rio,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training and managing sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Vulcan Materials Company
07.2023 - Current
- In my current position, I handle essential administrative tasks within sales service, including basic quoting, order quality, and chargeback support
- I collaborate with the project analyst, offering assistance on intricate quoting and various responsibilities
- My role involves overseeing the entire bid/quoting process for basic jobs, from identifying upcoming bids to distributing pricing information to customers and sales reps, and communicating final bid results
- Using the APEX system, I generate customer-specific quotes and distribute them to Sales Representatives
- Additionally, I take charge of the quote follow-up process, identifying and logging new quotes, and leading quote follow-up review meetings with Sales Representatives
- Furthermore, I am accountable for market intelligence, leveraging sources such as Bid Judge and Dodge to identify upcoming jobs.
Sales Associate
J. Crew Group, Inc.
07.2021 - Current
- As a Retail Sales Associate my main duties and responsibilities include working closely with customers to determine whatever needs they might have, answering their questions about products or sales that might be going on in the store
- Another important factor includes demonstrating outstanding customer service and selling skills and keeping the selling floor stocked with merchandise and organized.
Sales Associate
The Children's Place
08.2019 - 01.2020
- I would greet customers and assist them with anything they needed
- Worked as a cashier, and assisted my co-workers with anything needed.
Student Worker
SFDR Transportation Services
08.2017 - 06.2018
- Customer Service, assisted co-workers, answered emails and worked with PowerPoint and Excel to make presentations, filed and organized binders.
Education
Bachelor's degree - Business Administration
The University of Texas At San Antonio
San Antonio, TX08.2023
Skills
- Spanish
- Public Speaking
- English
- Microsoft Office
- Organizational Skills
- Presentation Skills
- Fundraising
- Sales
- Customer service
- Administrative experience
- Communication skills
- Marketing
- Retail sales
- Presentation skills
- Conflict management
- Bilingual
- Analysis skills
- Data entry
- Office management
- Account management
- B2B sales
- Computer skills
- Prospecting
- Customer Communication
- Customer Service
Certification
- Microsoft Office Specialist
- Driver's License
Current Location
Del Rio, TX
Work Authorization
Authorized to work in the US for any employer
Additional Information
Worked at SFDR Transportation Services 2017-2018, Microsoft Office 2013, Excel, Certified, PowerPoint, Certified, Word, Certified, Access, Certified, Public Speaking, Dedicated, Organized, Time Management, Independent, Bilingual: fluent English and Spanish, Adaptability, Conflict Resolution, Own business named AKBatter, Friendly: Respect everyone as an equal, Self-Motivated: achieve things without needing pressure of others, Can work under pressure to meet tight deadlines, Volunteer Work: Help at nursing homes in Mexico, helping in an organization in Mexico called Omnia which will give shelter and an education for foster kids., Hobbies: Reading books, cooking, going to the gym, and spending quality time with family and friends, Customer Service qualifications, Active listening skills, Interpersonal and Analytical skills
Current Employer
Vulcan Materials Company
Personal Information
Title: Sales Coordinator
Timeline
Sales Coordinator
Vulcan Materials Company
07.2023 - Current
Sales Associate
J. Crew Group, Inc.
07.2021 - Current
Sales Associate
The Children's Place
08.2019 - 01.2020
Student Worker
SFDR Transportation Services
08.2017 - 06.2018
Bachelor's degree - Business Administration
The University of Texas At San Antonio