Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Karen Vazquez

Huntington Park,CA

Summary

Proven expertise in enhancing operational efficiency at HL Foodservice, Inc., by adeptly managing increased shipment volumes and optimizing driver schedules. Demonstrated ability in fostering team collaboration and employing effective time management, leading to significant service quality improvements. Skilled in data entry and customer service, ensuring accurate dispatch recordkeeping and positive client interactions. Polished Dispatcher with fantastic customer service and collaboration skills. Bilingual and effective in high-stress environments. Known for thriving under pressure and maintaining professionalism. Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher.

Overview

9
9
years of professional experience

Work History

Transportation Dispatcher

HL Foodservice, Inc.
2022.12 - 2023.07
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Use computer system to track vehicle's and goods,and load board to identify loads that may be available for hauling
  • Handle emergencies with drivers
  • Record keeping, monitoring drives logs and address problems
  • Coordinated dispatching of 10 drivers to accomplish daily delivery requirements.

Receptionist

Aircraft X Ray
2017.01 - 2021.10
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Answered central telephone system and directed calls accordingly.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Shipping and Receiving Clerk

Ramp Logistics
2014.05 - 2016.02
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day.

Education

High School Diploma -

Huntington Park Senior High School
Huntington Park, CA
06.2012

Skills

  • Warehousing environments
  • Load Planning Expertise
  • Data Entry
  • Schedule Coordination
  • Driver Scheduling Proficiency
  • Route Optimization Techniques
  • Transportation Safety Protocols
  • Team Collaboration
  • Effective Time Management
  • Documentation and paperwork
  • Call Center Software
  • Call center environments
  • Customer Service
  • Multitasking
  • Dispatch Recordkeeping
  • Route Planning and Adjustment

Languages

Spanish
Full Professional
English

Timeline

Transportation Dispatcher

HL Foodservice, Inc.
2022.12 - 2023.07

Receptionist

Aircraft X Ray
2017.01 - 2021.10

Shipping and Receiving Clerk

Ramp Logistics
2014.05 - 2016.02

High School Diploma -

Huntington Park Senior High School
Ana Karen Vazquez