Ana Karina Garcés
Houston,TX
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced individual providing high-quality administrative support to various departments.
Overview
5
5
years of professional experience
Work History
Team Leader
Merchandize Liquidators
09.2022 - 04.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Enhanced customer satisfaction with timely order fulfillments and accurate record-keeping of shipping details.
- Coordinated cross-functional teams to ensure seamless communication and collaboration for expedited delivery schedules.
- Implemented proactive quality control measures, reducing instances of damaged goods and returns from customers.
- Provided hands-on support during periods of high order volume, demonstrating leadership by example and boosting team morale.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Executive Assistant
Independant
07.2019 - 01.2020
- Handled confidential and sensitive information with discretion and tact.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Organized and coordinated conferences and monthly meetings.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Attended meetings, took notes and tracked action items.
Education
Bachelor's - Foreign Languages And Literatures
University Arturo Michelena
San Diego, VE10.2017
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Staff Training
- Client Service
- Shift Scheduling
- Documentation And Reporting
- Goal Setting
- Load Planning
- Punctual and Reliable
- Warehouse Safety
- Warehousing Operations
- Shipping and receiving
- Inspection and Quality Control
- Shipping Documentation
- Inventory Control
- Fast Learner
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Team Leader
Merchandize Liquidators
09.2022 - 04.2024
Executive Assistant
Independant
07.2019 - 01.2020
Bachelor's - Foreign Languages And Literatures
University Arturo Michelena
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