Ana Karina silvera
Miami
Summary
Dynamic kitchen professional with extensive experience at MAST Academy, excelling in food preparation and sanitation practices. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for maintaining high standards in fast-paced environments while ensuring compliance with safety protocols and efficient supply management.
Overview
9
9
years of professional experience
Work History
General Kitchen Worker
MAST Academy
Miami
09.2024 - Current
- Prepared food items such as sandwiches, salads, soups, and desserts according to recipes or customer requests.
- Labeled all ingredients correctly when preparing meals.
- Checked temperatures of appliances and food regularly to ensure safe operations.
- Set up trays with plates, cups and other utensils prior to meal service.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Waitress
Villagio Restaurant
Miami
11.2020 - 07.2024
- Communicated daily specials to customers.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Checked back with customers throughout meal service to ensure satisfaction.
- Took orders for food and drinks and delivered them to guests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Processed payments accurately using cash registers or POS systems.
- Assisted in seating guests at tables or booths.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Responded to ad hoc cleaning duties at end of shift.
Waitress
Lettuce & Tomato
Miami
06.2016 - 03.2020
- Communicated daily specials to customers.
- Took orders for food and drinks and delivered them to guests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Answered questions about menu items, ingredients, and pricing.
- Organized take-out orders efficiently according to customer requests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted other wait staff members in times of heavy customer traffic.
- Presented food and beverages to guests at tables.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
High School Diploma -
U.T.U
Maldonado,Uruguay11-1999
Skills
- Food preparation
- Ingredient labeling
- Temperature monitoring
- Sanitation practices
- Equipment maintenance
- Supply restocking
- Customer service
- Team collaboration
- Problem solving
- Communication skills
Timeline
General Kitchen Worker
MAST Academy
09.2024 - Current
Waitress
Villagio Restaurant
11.2020 - 07.2024
Waitress
Lettuce & Tomato
06.2016 - 03.2020
High School Diploma -
U.T.U
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