Ana Karine Pazos
Corona,CA
Summary
Motivated individual with a proven track record in retail sales with strong customer service skills and comprehensive product knowledge. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Successfully achieved sales goals by enhancing loyalty through exceptional shopping experiences. Experienced in accounts receivable, including account management and invoice collections. Ability to multitask with good organizational skills in a dynamic team environment.
Overview
5
5
years of professional experience
Work History
Human Resources Assistant
FLAG Solutions
Fullerton, CA
02.2025 - Current
- Conducted new hire orientations and onboarding processes for incoming employees.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Provided administrative support for HR projects and initiatives.
- Assisted with planning, organizing and coordinating company events.
- Conducted employment verification and background investigation to facilitate hiring process.
- Updated HR databases with employee changes in position, salary, and personal information.
- Enforced HR policies and advised employees on labor regulations and company procedures.
School Psychology Intern
Corona Norco School District
Corona, CA
08.2024 - 12.2024
- Participated in ongoing professional development and supervision sessions.
- Met with parents and teachers to learn more about students under evaluation.
- Facilitated school-based meetings to discuss student IEPs and progress toward goals.
- Monitored students academic progress, mental health and sociability through ongoing individual assessments.
- Observed classrooms and provided feedback on instructional strategies to teachers.
- Conducted psychological evaluations to assess cognitive abilities, learning disabilities, social-emotional functioning and adaptive behavior.
Retail Sales Associate
Bath & Body Works
Corona, CA
09.2023 - Current
- Organized displays to attract customers and promote sales.
- Handled returns and exchanges according to company policies.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Answered customer inquiries regarding product features, pricing, and availability.
Accounts Receivable Analyst
Boot World
Corona, CA
03.2023 - 08.2024
- Coordinated with other departments when necessary to resolve billing issues quickly and efficiently.
- Monitored monthly activities and managed vendor invoicing to prepare appropriate financial reports.
- Handled accounts receivable, including invoicing, and payment processing.
- Analyzed financial data to identify trends in customer payment patterns.
- Monitored overdue accounts daily, generated past due notices, and contacted delinquent customers via phone or email.
Substitute Paraeducator, Special Education
Corona Norco School District
Corona, CA
09.2022 - 06.2023
- Assisted students with disabilities in the classroom setting by providing individualized instruction and support.
- Communicated affirmatively and promoted positive attitudes with every student.
- Developed positive relationships with all stakeholders including parents and guardians, colleagues, administrators and community partners.
- Provided guidance to teachers on how to best meet the needs of students with special needs.
Retail Sales Key Holder
Boot World
Corona, CA
06.2021 - 03.2023
- Assisted with inventory control including receiving shipments and restocking products.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Trained new employees on proper customer service techniques, register operations, merchandising standards, safety protocols.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Researched out-of-stock items to find additional inventory in other store locations.
Cashier Team Lead
Habit Burger Grill
Corona, CA
06.2020 - 05.2021
- Maintained cleanliness of work area throughout shift.
- Built and maintained productive relationships with employees.
- Inspected orders to make sure they were accurate before handing them to customers.
- Organized order taking station to ensure efficient workflow.
- Completed opening, closing and shift change tasks by following company guidelines.
Education
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA12-2024
Skills
- Microsoft Excel
- Customer service
- Problem-solving
- Interpersonal communication
- Mentorship
- Training
- Organization
- Leadership
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Human Resources Assistant
FLAG Solutions
02.2025 - Current
School Psychology Intern
Corona Norco School District
08.2024 - 12.2024
Retail Sales Associate
Bath & Body Works
09.2023 - Current
Accounts Receivable Analyst
Boot World
03.2023 - 08.2024
Substitute Paraeducator, Special Education
Corona Norco School District
09.2022 - 06.2023
Retail Sales Key Holder
Boot World
06.2021 - 03.2023
Cashier Team Lead
Habit Burger Grill
06.2020 - 05.2021
Bachelor of Arts - Psychology
California State University, Fullerton
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